If I could give zero stars, I would. Bed bugs, major cockroach problems, mold and mildew, these were just a few of the issues we encountered while living in this hell hole. I've reported them to the health department as well as the Better Business Bureau. Our fridge was broken for over 3 days before they even attempted to repair or replace it, causing my breastmilk for my young infant to sour along with the rest of my families food. Only one stove burner worked and we had to replace the oven element ourselves after waiting several weeks for them to take care of the problem to no avail. All of the windows in the unit were broken, there was no weather stripping around the door whatsoever, and the broken a.c. unit on the roof was left with huge cracks letting in rain and snow, all of this caused major drafts, exposed us to the elements, and caused very expensive utility bills. Greg Ketch and his employees were very rude, unwilling to help us, and ultimately treated us like scum. The rent was raised several times to "keep up with rates in the area and cover maintenance fees" when there was no property maintenance done at all. DO NOT MOVE IN HERE UNLESS YOU WANT TO LIVE IN SQUALOR AND LEAVE WITH CREDIT ISSUES AND WRONGFULLY ALLEGED DEBTS.
Do not go through Rhino for any rentals. They have been incredibly dishonest about the property and their operations, and have been known to be hostile. While I'm not sure if it is malice or incompetence, it seems as though they take advantage of their residents.Earlier this year, we were shown a very nice apartment by Andrew Earl Hayford, one of their managers. We applied for the apartment and was offered a lease. After reading through the lease, however, two things had been changed. First, the apartment was changed to one that we had not seen. Second, our move-in date had been changed from a Friday to a Saturday. We pointed out the errors to Andrew, who confirmed that we were offered an apartment that we had not seen. Although he would not change the initiation date, he did allow us to see the new apartment after being asked.We agreed to meet at the building at 2:00pm the following day. Andrew arrived at 2:40pm and rushed through another tour of the new unit. On this tour, he said that the details of the unit were the same as the previous. Andy failed to mention, however, that the new apartment he offered us did not have an air conditioning unit. Without knowing that he had been dishonest, we signed our lease. He informed us that we would need to stop by his office on the date of move-in.We arrived at his office on a Saturday, the day that Andrew had listed on our lease. We arrived to find that the office was closed. We attempted to contact Andrew multiple times over the course of 5 hours but could not reach him through phone or text. In addition, we attempted to use the emergency line he had provided us, which went straight to voicemail. While we understand his office was closed, we arrived punctually on the date he had given us but could not get into our apartment.I speak for myself and the other residents we've spoken to when I say that the service Rhino provides is incompetent and embarrassing.
1.0 star rating 11/15/2016First to ReviewIf I could put negative stars I would. We were suppose to rent a house from Rhino Property Management company on Sept 21, 2016. On Oct 7 the house still was not ready. Don't trust them to fix anything if you do rent from them. We had to find another place to rent at the last minute. Moving is stressful enough, and don't need this kind of frustration. Their standard of quality is very low. The plumbing was not working in master bathroom, furniture from past tenant still in the home, holes in walls, exterior doors that won't lock, mold in bathrooms, no water pressure, and home was generally in a dirty condition. Blinds not cleaned, floors were dirty, flies were everywhere. YiKS! They promised that all issues would be addressed before we were to take possession. It wasn't like it was a cheap rental. We were going to be paying close to $1700 a month + utilities. Even when they told us all the issues had been fixed, nothing was. The management was very difficult to work with when we ran into these issues. They kept giving excuses that frankly were not something that I should have had to deal with. By law, if a rental is not ready when the contract states that the renter should get possession, the tenant has the legal right to void the contract and all funds are to be returned (deposit and rental payment) in full. They were in breach of the contract. They tried to keep all our money. I had to contact my lawyer to handle the problem. They threatened us with a lawsuit, lien and to report us to the credit bureaus. They did not have a legal leg to stand on. They were legally in the wrong. Luckily, I have a great lawyer and retainment at a very low cost to me that enabled us to get our deposit and first months rent back for only $30 cost to us. Tenants have rights that this company tried to walk all over. They did not keep their word and were very dishonest in their dealings. Do not rent from this company under any circumstance.