America's Best Contacts And Eyeglasses
20 W 7200 S, Midvale, UT 84047
Phone: (801) 565-8481
Phone: (801) 567-1300
Fax: (801) 565-8481
TollFree: (800) 896-7247
America's Best Contacts & Eyeglasses
America’s Best Contacts & Eyeglasses
Parking: Lot, Private
Wheelchair Accessible: Yes
Price Range : Average
By Appointment Only: No
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America's Worst! That is what their name should be. The doctor did the exam, told us to wait in the waiting room and someone would call us back to try in contacts and we could take home a trial pair today(6:00pm). The doctor came out to the waiting room, said goodbye to the staff and looked right at me, smiled and nodded and left for the day. (6:15pm). Finally at 6:25pm our name was called and the gentlemen said, "I am sorry, there isn't a doctor here, we can't try on contacts unless the doctor is here." I asked, "Then why did he leave knowing he had to be here for us to try in contacts?" The man just looked at me. I said "I can't believe he would do that to a patient. That is horrible customer service." He said, "Sorry that is our rules" I left at that point, I can't believe a professional, a doctor would do that. Horrible customer service. I can't believe I have to give them one star, they don't even deserve that!!!
Stay away - worst eyeglasses place in the business!
Apathetically managed store, sub-standard lens materials quality, didn't stand behind the failure of their lenses, craftsmanship or materials. Not cheap at almost $200/pair for lenses, and very inferior quality at that.
New lenses began to flake-off their pricey Anti-reflective Coating within a few months. Problem progressed to a point where could not see through lenses enough to wear the glasses. America's Best refused to replace, repair, or even to merely cover the cost of just the AR coating only IF we purchased brand new replacement lenses. But instead they offered a measly 15% discount. What a joke. Why buy a failed product twice in a row?
Other eyeglass retailers guaranty their AR coating for 2 years to 5 years. I have since learned that America's Best Anti-reflective Coating is the worst in the industry, and its famous for flaking, as it is a common and frequent failure. They know about this but will do nothing to rectify or honor their claimed products customer satisfaction. America's Best - offensive in their attitude, careless in their actions.
Our family were customers there at one time, but NEVER again!