Amazing! I broke my favorite pair of heels from running, and the owner did a fantastic job repairing it. The owner was really sweet, and the shoe appeared as if it was brand new. I've been a loyal customer for 4 years, and the new owner does a better job than the previous one!
413 N Ridge RdHenrico, VA 23229
From Business: Mr. and Mrs. Ko have owned and operated Nimble Thimble Alterations and Shoe Repair for 19 years. The shop is located in the Tuckahoe Shopping Center located in He…
Tldr; Shoddy work, owner was rude when I took shoes back to him. When I showed him the issues in the photographs, he denied that there was anything wrong. I had a pair of Allen Edmonds resoled here. After the second time I wore them I noticed that the stitching on the bottom was coming lose and that the edge dressing that he used on the side of the soles was coming off onto leather uppers.When I took the shoes back in to show him the problem, the owner told me that the loose stitching didn't matter and said to just to cut off the loose threads. I did this but there are more every time I wear them. I took them back a second timen and he was rude. The photos show the shoddy work.As to the edge dressing rubbing off from the side of the soles onto the leather uppers, the guy says not to let the side of the soles touch the shoe when I walk. This inevitably will happen as you wear shoes, however. He also blamed Fiebings, the company that makes the product he uses and told me to call them if I had a problem. I believe that he possibly used a leather dye instead of proper edge dressing, but I don't know enough to say. Just know that I've never had the problem on any shoes before. The guy offered to do the work again, but said he didn't know if it would come out any different so I told him not to worry about it. Refused to give me a refund, saying "No refund ever!" Bad work, bad policy.
Good service and fast.His repair skill is excellent!I would like to go back again. Also they doing alterations too.
The Shoe Doctor has fixed numerous pairs of shoes for both my mother and I over the years. Last week I dropped off my FAVORITE pair of black shoes that I have had for 10+ years. They needed a new sole as well as cosmetic work. I picked them up yesterday and they were perfect! I couldn't believe how nice they looked! Once again, this business has done an outstanding job! I will continue to be a customer!!!!