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Merchant's Tire and Auto Service Center

Map & Directions
(2 Reviews)

10900 Hull Street Rd, Midlothian, VA 23112

(804) 276-5684

OPEN NOW
Today: 7:30 am - 8:00 pm
3
YEARS
IN BUSINESS
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Hours

Regular Hours

Brands
BF Goodrich, Bf Goodrich, Bfg, General Tire, Goodyear, Michelin, Pirelli, Uniroyal, Uniroyal Tire
Payment method
master card, visa, amex, cash, check, discover, financing available, invoicing available
AKA

Merchant's Tire & Auto Ctr

Merchant's Tire & Auto Centers

Merchant's Tire and Auto Centers

Categories
Auto Repair & Service, Tire Dealers, Tire Recap, Retread & Repair

COUPONS & DEALS

No coupons available

Reviews

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megademo

07/18/2010

Overall
This place is RIDICULOUS!!

Took my car in for an oil change. 6.5 hours later, I assumed that it would have been done when I was told that my car was #2 in line when I brought it in.



Sat there, stranded for another hour when I was told that it would only take 2 hours to get to my car. When I kept asking about my vehicle, they went into the back and then would just come out saying that it's not done yet. When I kept asking them how much longer, I got a "dunno" answer.



Customer service is non-existent. They don't care how long it takes and they don't care who they inconvenience.

rynhere

07/18/2010

Overall
Absolutely HORRIBLE location of Merchants!!

Went in to the store to get a screw taken out of a tire. Was quoted 90 minutes. Store manager was the person who "helped" us. Ended up waiting 3 hours, even though their time estimates are "guaranteed" to be accurate. Store manager was a complete jerk. This experience has soured the entire Merchant's chain for me. I've taken my vehicles a number of times to other Merchants has have never been treated so shabbily.



I give this location 1 star, because it won't let me do zero, but that's what they deserve.