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I booked a trip for a bunch of friends and myself through this office. We found out last week that there was a large special event at our destination that we didn't know about. I contacted the agent we used to book the trip and let her know I was disappointed that we were not told about the event and needed to change the destination. She informed me that it was not a travel agent's duty to research travel destinations. She made no effort to help me resolve the issue nor did she give me any ideas as to how I could go about doing so on my own.
I, and everyone I spoke with about it, was under the impression that travel agents do research on travel destinations. She informed me that they did not, all they do is book the trips.
You're better off just booking your trip on one of the online travel sites and saving yourself the headache of dealing with these people.