She is a crook and extremely unprofessional sometimes down right wicked, if buy a groupon, don't expect timely or good service, in fact, don't expect service at all until your groupon expires.
Last week my sister went into this nailshop, she is looking around for a new place to get her nail done. The young man that works there was extremely rude and bias towards certain races of customers. Businesses can't thrive on hate and catering to one race of customers because every time I've seen and heard of this type of behavior the business always goes out of business. I've never seen a business remain open due to rude and racist employees.You're business will definitely close down if you continue to have these types of employees working at your shop. They like to call the police on potentially new customers like the young man did to my sister. She let him know that that she's picky about her nail and doesn't like just anyone doing her nails. The young man told her rudely that he doesn't believe that anyone can satisfy her today. She then said to him " are you getting f*ing smart with me!" He said rudely, you're swearing I'm calling the police! He dialed 911 for a swear word. My sis mentioned to him that she doesn't have a record and the police can't do nothing but ask her to leave.Why would an adult man be so threatened to call the police on my sister when he started the fight, was extremely rude first. She never got her nails done there because he starting talking crazy from the start. Do not patronize this business because the employees are extremely rude, racist and very unprofessional.
Great customer service, friendly staff!
I had been a customer since they first opened their doors and recently their service and treatment of customers has been nothing short of AWFUL. First I was getting regular acrylic nails and would get looked over while others came in and received service right away. Then I went to another salon and got a gel manicure that turned out amazing 3/4 weeks later I go to Grand Nail for another gel manicure and recognized some steps were skipped but the tech wrote me off like oh its the same. Literally 1 week and 2 days later my nails like AWFUL, the color is dull, it has blotch spots, and lifting. I go back to show TINA the owner and she treats me as if I was trying to receive something free. NO I just wanted what I paid for!!! The shop is beautiful but the staff is rude and unprofessional. I WILL NEVER GO BACK AND ADVISE OTHERS TO DO THE SAME..
The owner is nasty. Hates blacks and other minorities. Dont go there and spend your money....run
Excellent ! Perfect sanitation , best designs ! Vietnamese Nails & Beauty Association (VNBA) proudly presents Escape Nails & Spa as one of the top best salons in Midlothian , VA . Highly recommended !
very unprofessional do not go this woman does not understand the concept of good customer service and
Horrible experience. I had a horrible time trying to get an appointment after being given a groupon in July as a gift and after waiting for over a month for an appointment was rescheduled because Cookie needed to leave early although she advertises closing at 8pm. This should have been a sign not to go there, however I still went at the beginning of September and got the worse Full set and Pedicure that I have ever had in my life. Nails were taken off in less then a week. I only wish I could give 0 stars.
I've been going to High Touch for over 10 years. They do consistently good work and always make the customer feel important. They go out of their way to give a great pedicure.Carolyn
Worst experience ever today!!! If you are getting a regular acrylic fill your service obviously is not as important as others!!!