This is the worse dealership/ customer service experience I have ever encountered. I bought a chevy cruze from this place and it has been a headache since I bought it. And these people aren't even understanding enough to want to help you and make sure you are driving in something safe, especially when kids are involved. I would never recommend anyone to this place to deal with these people.
10131 Hull Street RdMidlothian, VA 23112
From Business: At Buddy South Auto Parts & Service, Inc., we have been family-owned for over 37 years, and we don't plan on changing that any time soon! We strive to be the best…
I can now recommend Carlotz because they carefully review and respond to both positive and negative customer feedback and put into place processes to build on positive experiences and prevent negative experiences from reoccurring. Keep up the hard work, Carlotz!
It doesn't get any easier, when a customer calls and gives you the stock number to pull from another dealership you call them back and ask when will you be able to pick it up? I suppose we all have our off days, but they lost the sale to another dealership as a result of it.
I drive from Hampton, VA to Midlothian, VA (approx 75 miles) to is have my BMW serviced at Richmond BMW. That alone is a testament to the service and professionalism of this dealership. Very knowledgeable staff coupled with first rate service. Estimates are accurate and work completed as promised. Can trust your BMW with this dealership.
Great service and an awesome loaner car for two days. Matt in the service department was excellent. My car runs like a dream. Thank you.