Too bad there isn't a rating less than 'disappointing'. I would never recommend this agency based on my own personal experience. I come from a VERY good Admin background, good (and current), software skills within VERY high tech companies. Being 'new' in town I certainly never thought i would encounter such blatant non-professionalism from ANY agency, anywhere. However, from the first day, the (then) lady manager asked me in my first face to face: "Why're you here"....(to this day im still not sure what she meant). I said my husband got transferred here - she said: "no, WHY'RE you here?....i felt uneasy and awkward that someone would ask such an embarrassingly meaningless and pointed question. After that i understandably never felt welcome. I realized the agency itself never made me feel at ease or welcome! They tested me (only because i requested it), and i called in available, as instructed each week. Well, 'each' week turned into months in turn - (yes, YEARS). One Monday I called in available to be told "okay i'll put you down" as was the customary greeting. I guess after hearing this for so long i sounded frustrated when i said "I call in available pretty much every week for over a year now, just to be told that you'll put me down, but you only sent me on one temp assignment - what the hell is going on over there - im getting tired of calling in as instructed just to be told 'I'll put you down as available and nothing transpires from it" Considering the situation I feel this was a completely understandable viewpoint and was VERY applicable. Anyone with a brain would KNOW i wasn't cursing at THEM, - next thing i knew a manager lady came on the phone and 'informed' me that they didn't appreciate being cursed at - "we know what our clients want" (my interpretation was not non-bilingual, white older yankee women). she said "they want energetic ppl" (to which i interpreted 'they want YOUNG' ppl). Now how she would assume whether i was high energy or NOT - is beyond me!For those reading this: I am VERY attractive, mannered,skilled and would grace just about any office i set foot in appearance, manner, and skill......i guess being a white, non-bilingual 'yankee' is just too much for west texas cattle prodders!