Joe James Salon & Day Spa
2101 W Wadley Ave Ste 9, Midland, TX 79705
"At Joe James, it's not just about how you look when you leave, but also, how you feel" - Joe James
We are a full service salon and day spa. Our mission is to make each of our guests feel special and pampered. Our hope is that you leave our salon and day spa feeling like a new you.
Please view our website or stop by for a full list of services offered: www.joejamessalonandspa.com
Plaza Oaks Shopping Center (corner of Wadley Ave. and Garfield)
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Above Average
By Appointment Only: No
Specialties: Extensions, Asian Hair, African-American Hair, Perms, Straight Perms, Curly Hair, Coloring, Kids' Hair
No coupons available
Very,very disappointed with my experience at this specific location and Brooke as my wife's stylist. Our only reason for going to Joe James was to get a caramel color in her hair. When I called to make the appointment I specifically specified that I wanted her hair "brighter not darker". According to Brooke her hair was dark brown to start with... OK cool whatever.I just wanted that color. The hair came out "Black"!! With around 8 to 10 stripes of the color we wanted! Well after she finished messing up my wife's hair we get blindsided with a $160 bill. Come on now! Now, I can't say anything about any other stylist that works at this Joe James salon, but Brooke made us flush our money down the toilet. The only reason I even left one star was because you cannot leave a review without leaving at least one star. I have already tried to work things out with them as far as letting them correct their mistake, but they said they would have to charge me an additional $160 to re-dye. I guess I'll have to pass on that offer. Can't even look at my wife without taking a big sigh. Just disappointed, I'll keep looking around for a salon. Just hope that money goes towards something good because it did nothing for me.
Unethical Business Practices.
Even after speaking with the manager they refused to honor my gift card. There was no expiration date on the card but after already getting the cut and expecting to pay with it I was told the card was expired and he refused to do anything to help me. I can't exactly return the cut so I was stuck paying additional money for a service they were paid for in advance.
I had no issue with the stylist. She did a good job on the cut and color. But I have a serious problem doing business with companies that steal from me. Taking money for a gift card and refusing to give a service in return is stealing.
I have only been here once because of how awkward I felt being there. I got the impression that it was for very high upper class clients and I'm just more down to earth I suppose. It just wasn't my cup of tea
Hello and thank you for your feedback! I am really sorry that we couldn't be more accommodating to you on your visit, perhaps we could offer you a free manicure or style if you would be willing to give our salon another chance! We strive to make all of our customers feel welcome and at home, and we would love to have you back!