Not that it is going to do any good but i brought in a drape over a month ago at their other cleaners New Method and they lost the drape. Can't get the owners to reimburse me for the 100.00 drape ignores my phone calls or gets on the phone and acts like they are someone else. Horrible service if you are smart you will not use Snow White Cleaners or New Method on Florida st. in Midland. If this is how they make their money that is pretty sleazy. They don't deserve a rating other than horrible!.
I honestly would not give this dry cleaners any stars. I just started using them and the first 2 times I left my clothes they lost them and the third time I left clothes the owners mother got in my face and told me I was mistaken and accused me of lying! She is very rude and nasty. The fourth time I left clothes I had clothes that were not mine and the old woman looked at them and said they were her sons. Really weird! Then she said she did not say that. I am an honest person where she is not! I was constantly calling to speak with CHRIS ( the owner) and only once out of the 5 times he called me back. I wanted some sort of compensation for the lost slacks they never found and to be reimbursed for cleaning "their "clothes, and to this day they have not called me back. I own a business of customer service and we never treat people this way. In my opinion this is the worst cleaners in Midland Tx! I stopped pursuing because it's not worth my time. I hope everyone reads this including them.
have been using this cleaners 25 yrs. i am a loyal customer and within the last couple of years I have had new jeans come back ripped, only to be told its the poor material of pants, yet I wash them and iron them at home with no problem, damaged zippers, buttons ripped off. oh, but the icing on the cake is that recently they lost my clothing. I have been up there 3 times in 3 days and today the owner tells me that when her worker gets there she will remember me????? I don't need her worker to remember me, she needs to find my clothes....going elswhere
Stolen clothes..... Again. This time with tags on them.Guess I will move on to the next sub par cleaner in this town.
Lost two shirts and over starched one so badly that it "broke" when I wore it.
Do not use these people. They will lie and rip you off. Not to mention rip your clothes and break buttons.
the lady that answered the phone was extremely rude and not helpful at all.
the woman that answered t he phone put me on hold right away and proceeded to have a 5 minute conversation with a customer and an even longer conversation with her boss. then after having me wait that long just hung uup The phone.
I highly recommend someone else for any alterations. The ladies that work here are very rude and dumbfounded! They do not keep you updated on your items and do not stick to their word pertaining to what they are going to do and when it will be done. I had the worst experience here and I will never go back again.