I loved Sakonnet Eye Care. Had my very first visit today for eye exam and glasses, they were very accommodating and answered every question. I had to pay some out-of-pocket fees, but that's just insurance. I encountered 4 people, reception, basic exam and info, the doctor and finally glasses person. They were exceptional.
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The doctors are good. Their glasses are cheap,flemsy, they break real easy and they won't fix them but charge an arm and a leg to get them fixed. Now my children do not have glasses and mine are about to break on the same darn side. NOT A HAPPY CUSTOMER!!!!!
Terrible experience with the business office; shady and lazy. Go else where! For a routine eye exam, lenses and frames, they had us pay in full up front ($500+) and then billed the insurance co. to refund us (seemed odd). We actually give them the wrong insurance co. info at first but corrected shortly after. The insurance co. was happy to work with us and Sakonnet to resolve and process as an in-network claim, but Sakonnet refused to resubmit the claim. The business mgr. actually told me that she didn't want to do the extra legwork and that they get more money if the patient pays in full rather than going through the insurance claim. I was shocked she said that seeing as it is probably a legal issue or at least insurance payment agreement violation. No complaints with the actual doctor, but Sakonnet would be better off with a new business mgr. who doesn't lose patients for the doctor.