horrible food!horrible service! I’ve never ever in my life ordered something so disgusting! Our Pizza smelled like Nail Polish Remover! We refused to eat it and when I called the store,and spoke with the owner he refused to refund my money. I even told him that we had not even eat one bite of the pizza because of the smell and that he could come back and pick it up and he refused! I’ve never been treated like this from a restaurant at all ever this is honestly the worst customer service I have ever dealt with! The owner called me dumb! And told me he didn’t have time for my stupid crap! Please if you want a good pizza do not go to cousin Vinny‘s in Middletown Ohio!
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I love love love their pizza they are always very friendly best pizza,around I would recommend them to everyone
Never had an issue w/ this place. Food always tastes great and is delivered on time. The person who gave this a 1 star review has their head up their ass.
I ordered a pizza it was doughy my cookie was also doughy. I called back twice that night. Got the beep on the phone no answer. Called back following night after I got off work. Spoke to a manager named Elisha she was by far the most disrespectful unprofessional manager I have ever delt with. Basicly accused me of lying saying there phone doesn't go to beep noise like a fax machine. Which happened twice that night and three more times the day that I spoke to them. I offered to drive over and show her my call log. She then hung up on me!
Obviously the person working tonight does not want to be working. Very rude, didn't answer questions about menu prices. Just lost a customer.
Worst pizza I've ever eaten in my life and our order was completely wrong and they said they would give us a credit and when I xalled the VERY RUDE man on the phone said I have no notes in the system and I can't help you good night and hung up. ..I WILL TELL EVERYONE I KNOW DO NOT EAT THERE A D THEY SUCK
Good food, great prices.
misty from this cassano's pizza was the BEST deliver drive I have ever meet she is great with kids and knows how to handle kids to get mom and dads attraction so they know their food is there misty is sweet lovelying caring and wants nothing more then to help make family time better I have a artistic son and she sent him up to our second story house with my salad letting us know she was at the door and my boy loved her and wanted to talk to her as long as she could stand there. misty is what I call A true blue family women and deliver women she is true to the heart and so unstanding
Great drivers, good service, yummy food, and under new management
Cassanos service call center does not honor their word. My daughter is Lacey. We ordered a pizza and 90 minutes later it still wasn't here. Two calls later, and we're told an adjustment would be made, and the delivery boy would know about it. However, he did not. I called back. The lady would not let us talk to her manager, and kept telling us Lacey did not talk to her manager. I was on my cell phone trying to complain at one time, while lacey was on her phone, and was told she was talking to the manager and they were dealing with the problem at one point. I hate it when my husband dares to have a problem with any restaurant, so I don't ever like to complain, but it bothers me so much to spend money on something, and get such poor service, and be accused of lying when I just don't lie.