By far the worst experience in purchasing glasses I have had in my 30 years of wearing glasses! I bought a pair of glasses in Feb this year ( 2015) . It's now Sept and after 12 ( Yes 12! ) visits I am still without glasses. Really, is it that hard? It's gotten so insane with their Incompetence that I have had to file in the Small Claims Court in James Street Middletown to get my money back. I filed with the BBB and after the BBB saying they never heard from Cohens, Cohens issues me a letter stating they would issue me a refund. They sent the letter directly to the BBB. So today Sept 3rd I decided I would go down there and get my refund. Visit number 13. Should of known better after all the deception they have handed me. I get there speak to Ryan ( Once again ) who looks me right in the eye and says "They offered no such thing." Explained once again about the BBB and the letter. But these people are the best liars I have come across. I still have no glasses so I filed a complaint with the BBB citing the original complaint number and filed a new one. . See complaint # 10704630. There's a special sort of liar that can look you right in the eye and lie the way they do and they certainly have the market there. If I could attached a photo of the letter and complaint so you could all see it .. I WOULD!
1 N Galleria Dr Ste 128
I wish there was an option to give no stars. I went to eye to eye out of convience, as it is much closer to my home than the place i was going to a…
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