Rich Morris - State Farm Insurance Agent

This agent is simply a salesman. They do not handle claims, they do not have any control over your actual insurance policy. They simply collect your money to maintain an office to sell you more insurance. We were fraudulently denied a claim from State Farm. The "professional” they sent out to inspect the damage has no certifications, and demonstrated that they are unqualified to assess damage to the house. On the basis of this inspection they denied an obviously covered damage. We have had two independent contractors out to inspect the damage and both came away with the exact opposite assessment of the damage. We called Rich Morris's office and were told they could do nothing; they did not talk about claims to the insurance they sell. We were blown off, the owner Rich does not talk to clients, only his office staff does. Look up State farms records; they are in several class action and personal lawsuits. Spend your money wisely. Spend it elsewhere.

Called Sally on Thursday to cancel policy she said new company had to fax a cancellation. Went to new company Friday and they told me that was not true all I had to do was call and cancel with State Farm, but they would fax a letter for me. I signed the letter and watched her fax it. Friday afternoon I called State Farm to make sure they got the fax. Sally said they hadn't and wanted me to come in and go over apples to apples. I said thank you but I'm an intelligent woman and have already made sure I've done this with my new agent before signing up for our new insurance. She says well I really would like you to come in and she kept it up. I told her no thank you, at this point I'm getting upset because your treating me like I'm stupid and you won't cancel my policy I want it cancelled now. So she said she would and hung up!



Today 9-20-11 SF took my monthly premium out. I called Sally and she said once they cancel it corporate has to process it. Then they will send a check in 7-10 days after that. I said this is not right, now my bills are going to bounce. I said thank you so much for the frustration you have now caused me, thank you. And she said no thank you- thank you for being a bi#@* and hung up!!!