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General Info
The Clay County Utility Authority is a publically owned enterprise that offers a variety of utility services. It serves the commercial and residential sectors. The authority specializes in engineering and water conservation services. It also provides video water management posters and videos for students and teachers. The authority s manual offers a list of several approved water and sewer materials. The Clay County Utility Authority additionally provides transferring and discontinuing services. It offers backflow detection testers, as well as several financing options for customers. In addition, the authority provides online payment options. The Clay County Utility Authority is located in Middleburg, Fla.
BBB Rating
A
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Hours

Regular Hours

Payment method
master card, visa, discover, amex, debit
Other Email

Categories
Water Utility Companies, County & Parish Government, Government Offices, Water Supply Systems

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Reviews

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David R.

10/25/2017

Overall
Expertise
Professionalism
Promptness

Absolutely horrible business. They have you by the shorthairs because everyone needs water. My bill was late and they shut my water off yesterday morning. Paid the bill first thing this morning and here it is, 7:45 at night and my water is still off. Their office is 3 minutes from my house. Absolutely outrageous.

Emily C.

01/18/2017

Overall
Expertise
Professionalism
Promptness

Everytime I have to call them I get someone who is condescending and talks to me like I am a child and have no idea what I'm talking about. If I wanted to be treated that way I would have stayed in duval county with JEA... its not like your prices are any better.

birdie914

03/27/2012

Overall
Thank GOD our water company gi...

Thank GOD our water company gives us 45 days to pay a monthly bill!! These people are the friendliest group of utility employees that i've ever dealt with. Check the other water companies and you'll see that Clay Utility has cheaper fees. PAY YOUR WATER BILL AND ELECTRIC BILL before any other bills and you won't have to worry about getting your service disconnected like that last customer wrote...HELLO!!!

jimthealborn

12/15/2010

Overall
Aweful customer service

If you would like to speak with the most black hearted cold government employee types in Clay County be sure to give them a call. Unless of course you get an hour long busy signal and sit on hold forever due to their horrible phone system. They sent me a bill that had the due date after the date they planned to turn off the water so after 5 1/2 years of paying them on time they shut the water off and then charge me 30 bucks when a simple notice or the bill telling me they planned to shut the water off before the due date would have been fine. This is not the first horror story I have heard about the utter incompetence of their government run water racket so beware!

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