Brian and his staff have been the greatest these last few weeks. More than helpful to me. I've know Brian for a few years from servicing his vehicle where i work and he is just an excellent business man to deal with. thank you Brian and your staff. Happy Holidays
I was here for a year and needed an engine pulled and another one put in. The staff was great and the work was done quickly and at a great price. I had that boat for 10 years after the install and never had a problem.
I went for what I thought was a free oil change. I was told when I purchased my vehicle that I would receive free oil change and free car washes for life. It was explained to me that 2 years is apparently a lifetime. They discovered a leaking coolant supply hose then charged me 275 for the repair ,175 witch was for labor. The repair took barely 30 minutes and the part was ridiculously overpriced. I will never purchase another vehicle there or use the service department.
From my experience Al Packer Ford is an honest dealership and I'd recommend them. I went through Truecar and Troy Thacker at Al Packer and his manager Scott beat three other local dealerships on price for my 2016 Ford Transit van. I was innitially skeptical because the original salesman left after I made the deal, but the dealership lived up to every part of the agreement. When the van arrived and we picked it up my wife and I noticed some wind noise in the passenger door. Paul Cox and the service crew did a great job over numerous hours fixing it. I'm accustomed to great treatment from a sales crew, but in the past that great experience is gone after purchase from other dealerships. Paul and the sevice team fixed the issue and we are very happy. I would recommend them for purchase or service.
Due to greed,incompetence,drug dealing and obsession with prostitutes this company is no longer in business.
Stay away from this dealership go elsewhere. Believe all the reviews that you read on this dealership quoting and agreeing on one price and then charging another. I bought a 2011 Ford Mustang at the dealership on 12/05/2015 after arriving at the dealership I was told the price of the car was 12974.00. I pulled out my cellphone and showed the salesperson the price on the website was 10974.00. The salesman asked if he take my cell phone to show the sales manager I said OK. The salesperson came back after about 5 minutes and said they could do the price of 10974.00. I waited about an hour to an hour and half for financing. When I went back to financing in my haste and excitement I didn't notice that they had switched the price to 12469.00. When I called to ask why the price was different I have been given different answers from different people. Also they are refusing to refund me the 1495.00 that I was overcharged after the agreed upon and shook on price.
drove down sunday 11am sign on the door says closed on sunday. need to chang web site. been coming here for years service is great.
Lies, Lies, Lies...Not just a great Guns & Roses album, this is apparently the corporate motto at Al Packers Ford in White Marsh.In short, they bait you in the door with excellent prices on the internet, then when you examine a vehicle and tell them you'll take the deal at the advertised price, they come back with a final price over 5,000 dollars HIGHER than advertised. My experience there on 8/29/15 was virtually identical to that posted below by Bryan S. on 10/10/2014.The first lie they told was that the truck I wanted had been transferred days ago to another dealer. As I'm walking the lot not finding anything that interests me getting ready to leave, the sales rep asks if I'd consider a "demo". I said sure, let's take a look... turns out the "demo," is the exact truck (confirmed with the VIN on the window sticker that I printed off their website and brought with me to the dealer) that they lied about earlier when they said they had supposedly transfrerred to another dealer days ago.They then go on fumbling to explain away this first lie with numerous, evolving new lies. We ask if they will knock some money off since there is obvious damage to the truck (gouges in the 20" rim and scratches to three panels on the passenger side, they proceed to lie about how the truck was damaged... "Someone backed into the truck while it was parked here on the lot"... really, how is it then that the gouges in the rims clearly indicate this truck was in motion when the damage occurred... more lies are spewed to cover this lie.Next, indicate they will not knock off any money but they will fix the damages before delivery. I could go on & on, suffice it to say - having dealt with dozens of auto dealership in my life - I have NEVER seen a dealership lie so blatantly AND bait & switch on price so significantly.I pray someone in Maryland gives this dealership what they deserve and prosecutes their blatant bait and switch tactics under the following code:2010 Maryland CodeCOMMERCIAL LAWTITLE 14 - MISCELLANEOUS CONSUMER PROTECTION PROVISIONSSubtitle 29 - False Advertising and Related CrimesSection 14-2903 - Bait and switch.§ 14-2903. Bait and switch. (a) Prohibited.- A person may not advertise for sale merchandise, commodities, or service through an advertisement describing the merchandise, commodities, or service: (1) As part of a plan or scheme with the intent not to sell the merchandise, commodity, or service at the advertised price; or (2) With the intent not to sell the merchandise, commodity, or service. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 1 year or a fine not exceeding $500 or both.
They sit among themselves and joke about people credit I brought it to the general manager attention and he was very rude like he is on a high level and looking down on me
I found a car there on the internet and liked the price. I called about it and told him (Richard) that I lived in NJ and it would take me 1.5 hours to drive there. I asked him if the car was still there and verified the price. Answer was yes and the price was correct. I drove down there with my wife and found the car that was listed on the internet to be new with only 6 miles on it actually was being used as a daily driver by an employee and had 2,100 miles on it and was filled with his personal possessions and trash. Plus the gas tank was empty. Since I told Richard we were interested in the car and he had about two hours to prep it for us to look at, you would have thought that he would have had the car prepped for a test drive before we got there - but NO! Very unprofessional to say the least. Plus the lie about the car being "new" with only 6 miles on it. Anyway, we drove the car thinking that they would fix the price to adjust for the mileage difference. After the test drive, we sat down to discuss the price and after about 15 minutes of him running back and forth to the printer and asking us questions about being a student or active duty military, he told us the price of this USED car was not the $23,650 shown on the internet for a NEW 6 mile car, but was in fact over $29,000 (including sales tax) because we weren't students or on active military duty. Funny that when we made the decision to drive down to see the car, THEY HAD 5 CARS THAT MET OUR SEARCH CRITERIA, BUT WHEN WE GOT THERE, THEY COULDNT FIND THE OTHER 4 CARS. These guys are bait and switch scam artists. Stay away from them. We bought our new car in NJ for $23,990 and it was 4 wheel drive instead of their $23,650 2 wheel drive (same year, make and model).