Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
4751 Santa Monica BlvdLos Angeles, CA 90029
From Business: City of Stars Collision Center provides expert quality auto body collision repair, body and frame repair, paint and finishing, auto glass services, and auto dent …
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
Given how great an experience I had with Honda of Downtown Los Angeles (“HDLA”), I felt compelled to write a positive review on every site I could find. Before I started writing I couldn’t help but read all the previous reviews – and I realized something: if I had read those reviews even a day earlier I never would have set foot inside the dealership. It is part of the research that I normally do before a car purchase, so it is unusual that I neglected it this time, but I am so glad that I did.My experience started Friday with a series of emails and phone calls with Michael Gennello and Enrique Correa of HDLA’s Internet Sales Department. I brought to them the best offers I had received after a couple weeks of contacting dealers all over Southern California (I was looking for an Odyssey minivan), and they were courteous and pleasant and honest about what they could do and what they could not do. They ended up quoting (what I thought was) a terrific lease deal (in an email, with specifics) and, since they had the color I wanted, I told them I would be in first thing Saturday to pick up the car. They said only to ask for “Rico” when I arrived.When it came time to drive to the dealership yesterday, I felt a pang of anxiety as it dawned on me that I was being handed off to someone who might not honor the deal I had been offered. Then, when I arrived at the dealership (a little early, I admit), “Rico” was not in (yet). My anxiety grew. I was handed off to Charles Reneaux, a young, very friendly salesperson who promised to honor any deal I had been promised the night before but had no information or specifics. Also, luckily, another “Internet Manager” appeared who claimed to have been aware of the deal and who said he would try to track down the specifics “in the computer.” I crossed my fingers.Just at that moment, the owner and president of HDLA, Joe Shuster, walked in and introduced himself and asked if there was anything he could do. I could only assume, from him and from the half-dozen employees that did exactly same thing, that all the attention was due to the fact that it was before 9am on a Saturday and I was the only customer on the salesroom floor. Obviously I could not observe every interaction that they were having with every other customer that morning, but from what I saw, the staff was friendly and warm to everyone that came in to the showroom.Mr. Shuster was very friendly and chatted me up – about the deal terms, about what I do, about my family (I was there for a minivan after all), about his experiences as the new owner of the dealership. He also decided to personally oversee the transaction and made sure that everyone was “taking care of me.” Charles was great too, hustling all around, making sure the car was getting prepped, that finance was readying the paperwork, that he had the necessary signatures on the necessary documents, and so on.Even though the day appeared to be going perfectly, it was at this point, however, after the owner had taken a personal interest in the deal, that I became most anxious that the whole thing was going to fall apart. Remembering past experiences, I feared that the owner, once taking a look at the specifics of what was, objectively, a very aggressive deal, would put a stop to the whole thing. But he did not. Mr. Shuster, along with his salesperson, Charles, shepherded the process along and made sure I got exactly what I was promised.All in all, I had a terrific experience at Honda of Downtown Los Angeles. I would recommend it to anyone.
This for the Service Dept and EDDIE CABRERA..I purchased my car in June 2012 from another BMW dealer and it was in and out of the shop(dealer) THREE MONTHS in a row. So needless to say I had a HUGE chip on my shoulder and bad taste in my mouth for ALL BMW DEALERS and their service departments.So I get to Nick Alexander because my Check Engine Oil Level light is on(I called ahead and they said I didn't need an appt just bring it by)..One guy comes out and he's nice, but then another guy comes out(Eddie) and starts asking me all these questions -- (I was thinking "OK I know what the light said and all I need is the Oil topped off. Whats with all the questions??"--remember chip on shoulder from previous experience --)Anyways questions lead to checking under the hood and now finding "coolant residue" now Im really thinking here we go again the STEALER is trying to get in my pockets. He points out some things(wait -- I heard that they did this sort of thing but that never happened at the other dealer). Eddie is REALLY patient and calm, and begins to show me some things that were of concern for him. He wanted to keep the car; make sure everything was ok. I declined because - again bad experience and I just didn't feel like changing cars -- also I didn't want a RENTAL from the vendor they used. Anyways I tell Eddie I really don't want a rental Id rather a loaner, and asked how long would they need my car, he said once checked it shouldn't be too long -- I think yeah ok because the other DEALER kept my car a minimum of a 3 three days -- So I agree to bring it back on Tuesday when he said I would be able to get into a loaner and he would let me know asap, what was going on and how long it would take to repair..So Im going to wrap this all up and say he is a GREAT SERVICE ADVISOR -- didn't push and assessed all of the things that needed to be addressed and called me by 1pm that day. He had all approved repairs completed and car was ready by the EOD but wanted me to pick it up the next day just to make sure all was right.This experience was a huge difference than my previous ones -- They may not be as flashy as some of the other BMW dealers but the service was great and I didn't feel like I was getting the run around. He helped unload and reload my stuff back into my car.Oh yeah I forgot something in the loaner and he got to it right before the loaner was sent out with another customer and kept it overnight for me. NOW THAT IS WHAT I EXPECT FROM A BMW DEALER-- if you have to pay a premium price tag for a brand than I suspect the SERVICE should be a PREMIUM ONE! Eddie is exemplary and has become that GUY for my car.
I own my Alfa for 28 years. Going on 11 years of bringing it to Johns. The car runs beautifully. I always feel bad when I meet other Alfa owners who are not getting pleasure from owning there car. Usually they are telling me some nightmare story of the car being in the shop, and costing a fortune. I can empathize, I been there. But that was along time ago. One day I parked at a RALPHS Supermarket next to a guy twice my age, driving an Alfa twice as old as mine. So I asked the happy driver where he took his car for service? He pointed to his plate, and said "this is the place you bring it, if you want to keep it". The plate read, "Johns Alfa Romance". He was right. There is genuine enthusiasm here for Alfa Romeo's. And an understanding of "value" and "respect" for a customer. I do not review things, restaurants, or coffee shops etc, but i am going to make sure i put up some reviews for this shop. Because I love Alfa Romeo's. Ever since I was a kid and my Dad's Paisan Aldo took me for a ride in his 71 spider. So I wanted to pass the message on, "You bring it here if you want to keep it" . And to the crew at John's, as my father would say "In Boca Lupo!"
I brought my Toyota Prius here because the steering shaft went out. The owner, Stacey, looked at my car, researched the issue & ended up finding recalls on a part connected to the main shaft. I had already fixed the recall 3 years ago, but something like this shouldn't have gone out. He printed the recalls out for me, sent me youtube videos on the issue (so I would be educated about what to look for if Toyota tried to get out of it) & helped me come up with an argument for Toyota to comp. the service & part for me. He did not have to help me to the extent that he did. If he was like all the other sleazy, money-scraping shops in LA, he could have charged me to do the job himself (a $700-800 job). BUT INSTEAD, he did the kind thing & helped me get my problem fixed on Toyota's dime. AND, he did all that for me for free. He went extra. Without anything in return. Just because he wanted to provide good service. That deserves more than this 5-star review. Anyone & everyone should go to him. There is only one issue, he only services Toyota, Scion, Acura, Honda & Lexus. (I'm almost positive I got all of them, but call incase I'm wrong). :-)
Benny who owns John's Alfa Romance knows Alfa Romeos inside and out. I am the original owner of a 1978 Alfa Spider. I drove the car into the early 90s, parked it at 180,000 miles and in 2010 decided to restore it. Benny has brought this car back to life and in fact it drives better then when new. Benny was trained by Alfa Romeo to work on these cars. This is not something to take lightly as Alfa trained mechanics are hard to find any longer. Benny is an honest man. He prices his work very reasonably. I live over 300 miles from Benny's shop and it is worth it to me to go to the trouble of getting my car to Benny vs having a local mechanic working on this car. Benny is the kind of guy who when I call him, will drop what he is doing to let me blather on about some issue and over the phone and at no charge will walk me through some minor repair. A totally decent guy. Last item, if anyone reading this lives in Southern Nevada and has an Alfa, trust me, there are NO Alfa Mechanices in Las Vegas.
Let's face it,car buying isn't anyone's favorite thing to do. But when we as a buyers come prepared, do our research,we can then contribute to making the experience more enjoyable. Ashley was my contact she went above and beyond in answering my questions.She and Dan came listened to me gave options, Dan even schooled me on how it works. Never once did they dismiss me. Let me think. in the end I got the car I wanted. price & percentage to my liking. signed papers with Jason. He was helpful & quick. Even suggested where to get great insurance . They all were "Ritz Carlton " caliber! I was greeted with a smile,offered coffee and had a fond farewell. I had a bit of buyer scare the next day. Text Ashley. She answered my concerns at least 3 times. Showed me how we came to the end results. Talked me off the ledge. I am happy with my Kia Soul. I am beyond happy and grateful to Ashley,Dan and Jason for making it a fantastic,educational experience. I will definitely send people to you.
My college student daughter rear ended a mini cooper one day on her way to an internship. Her Ford Focus was pretty torn up on the left front. They place that towed the car estimated the repairs using the most expensive parts they could price out, and I'm sure they'd then replace them with after market parts and pocket the difference. I looked up various repair shops on the Internet, and decided that E & L's glowing reviews made them worth taking a chance. I'm in CT and they are in LA, so this was a leap of faith. They didn't let me down. By using after market parts, etc. they were able to save me almost $1,000 over the rip off artist body shop that originally towed the car. YOU OWE IT TO YOURSELF TO GET THEM TO BID ON YOUR CAR. The quality is just as good, and the price with be considerably lower I'll bet. I can recommend them highly. Being 3000 miles away, they could have easily taken advantage of me, but they didn't. That's the sign of an honest operation in my opinion.
Beware of the finance manager Ben when you are ready to sign the contract !! He aggressively (and in a sneaky way) tried to convince me to buy the extended warranty like a typical salesman, without telling me the total cost, just how many "additional payments". When I refused about 3 times, he showed me a face. THEN, when I wanted to read the whole finance contract, he showed me a face and told me it "would take an hour". Can you believe that? I, of course insisted on reading the whole contract, and did so. Don't any of you car dealerships realize that it makes you look bad and mistrustful when you behave like that?Don't let them or any other car dealership bully you around !! I would give 5 stars to the sales girl Michelle, but the finance manager doesn't even deserve half a star!! Who knows, maybe the general manager is responsible for this type of behavior.
I have a 2006 Audi a4I was reading all the reviews on here and I see that the last reviewe said that they took a 1 month to fix your car. its the same amount as well to fix my vehicle and painted. I'm going to be honest my car has been vandalized real bad and I had engine problems as well someone poured soda in my gas tank and vandalized my car. the insurance company paid the shop to replace my fuel pump and drain the gas out.they also did the body and paint.my car looks very good and I am very happy of what them young guys did over there. To see my vehicle look on deno's automotive on face book and Instagram.they put my car on their business page.. I recommend customers out there if you're complaining it is well worth it because I had a lot of work to do with my car out of shop told me that will take two months to do my carbut I got everything done at one time.
I am super grateful to have purchased my Audi A6 from Downtown Audi! After visiting other Audi dealerships, Downtown Audi was the only one that seem to value me as a customer.Immediately after arriving to the dealership, I was warmly greeted by Amir Khoury. Not only was Amir extremely patient in my scope of the array of cars that were available, but also extremely knowledgeable about what each vehicle had to offer. After test driving a couple of options and speaking more in depth with Amir, I was excited to pursue what will later become my new Audi. The team at Downtown Audi was extremely hospital and was able to offer me a deal that I could not resist. I would highly recommend this Audi location to anyone who is interested in purchasing or even learning more about what Audi has to offer. Be sure to ask for Amir Khoury!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.