Miami Lakes Automall

The worst dealership in Dade County with the worst service center. Nothing that is promised, is delivered. Your are quoted a price before the service, and when it is time to pay, the bill is always a different amount. You are bullied into paying the bill regardless of the amount because they won't give you the keys until you pay. Everyone there is trained to do the "bait and switch" trick. No one ever returns calls or emails. I regret the day I bought my car from this dealership.

I saw an ad from Miami Lakes Auto mall and called about the vehicle. After some negotiations, we decided on a price. I called the person that was buying my old vehicle and told him he could come and pick up my vehicle as I found a new one. The next day the new owner bought my vehicle and I got the paperwork emailed to me for the vehicle at MLAM. There were over $1,200 of "fees" that were never mentioned or discussed in the original conversation, added to the price. I told the salesman that $1,200 in "fees" were not acceptable. The salesman started with the "those are normal fees" pitch. I spoke with the sales manager and was told there was nothing that could be done about the fees. Up to this point, I purchased airfare, sold my vehicle. I called the GM and he stated the best he could do was remove $400 of the fees. I was already too deep to back out and relented. I pick up my $20k vehicle and drive home. One hour into the return trip, the battery dies. I find it hard to believe during the time the dealer had this vehicle, that the battery performed flawlessly with no signs of it about to die. I called the dealer and complained about the battery. In their defense, they did reimburse me for the battery, but why did I have to break down first? Is a $90 battery worth your reputation? It should have been replaced from the start. I come to find out, I truly was fleeced with the "fees". I should not have paid more than $100 tops in additional fees. I am contacting the Fla State Attorney regarding the fees. If you deal with dealer, take a shower afterwards.

I went here for an oil change on saturday a few months after buying a new chevy equinox. I say Joel who looked over my entire car, replace one of my taillight bulbs free of charge, and changed my oil in just about 35 minutes. Everyone else I saw there was in and out quickly. Very different than the last dealer I went to. Thanks Joel