how U know when youre dealing with the right professionals...specially plumbing!!! I just had a very wet emergency in the master bedroom bathroom, thats not unusual, but in my case difficult because in that bedroom is my invalid wife with alzheimer desease..so a rush call went to Wendy, she did her magic and before evening Justin had solved the problem. Youre the best!!! Many thanks,
I called them to request service. I was placed on hold and disconnected. I called back 3 times and left messages for the owner. They never called back. I'm glad I did not have an emergency situation. There are plenty of plumbing companies with excellent references. I found one and was very pleased.
This is the worst company that you can call. I called them to request a repair of my kitchen sink and I ask them how much more of less that repair would cost me. They told me that they would need to be on my house to inspect the problem and then give me an estimate. They charge for that $75.00 and if you dont want the job done you have to pay that amount. Well, they came and told me that the repair wold cost me $450!!! Just for fix the kitchen drain!! I asked the guy why that price and he told me that they usually charge that amount for that kind of work(you can see that first they told me that they have to be in the house). With this metod, they assure their $75 charge and then they can charge wherever they want. This kind of job only cost around $150.00 and now I will have to call another plumber to fix the clogged kitchen drain. If you dont want to feel betrayed, never call this company!
Complete waste of time. They left me waiting an entire day for a service they said they could do that day. Only to be told after 3pm that they would not show up. Was not able to get other people who could have done the same job in because of how late in the day. To not lose the business was lied to and they tried to reschedule. Nothing worse than a company that lies to try and leave customer from going elsewhere, now ill sleep in a hotel so my kids don't have to smell the backup in my house they committed to fixing.......
I have used MANY plumbers during the course of my lifetime. Each one no better than the rest - UNTIL I came across Falcon plumbing. I had a unique situation [unique to me, that is] since I was receiving HUGE water bills on my rental property located in Miami. I have, in the past, called many other plumbing companies and every time I received the quarterly water bill from WASD, the issue and huge bills had NOT been resolved [despite my having spent thousands of dollars to have faucets replaced, toilet flappers replaced, toilets rebuilt etc over the course of many years. I could go on and on] . Enter Falcon Plumbing. I spoke to Wendy to set up the appointment. She is extremely well spoken and professional. Since I live in NY - there is the additional hardship of NOT being present when the plumber visits the premises. Their plumber arrived on time and called me as soon as he found the problem and then told me exactly what the main source of the leak [i.e. hidden underground leak] He was VERY clear on what the issue was. He called me again after he had inspected the inside of my duplex home and repaired another issue while at the same time being VERY conscious this was a rental property and cost WAS an issue. This service call was done on March 20th, 2013. It is now June 25th, 2013 and I am writing this review 3 months later because I had to see with my own eyes what the next WASD water bill would be like - I admit to still being skeptical since I have gone through so many plumbers for this 'leaky' matter. My June bill was tremendously reduced and I now KNOW for a fact that Falcon plumbing is indeed a reputable company and they stand behind their services. Falcon Plumbing EVEN went back to the home 2 months later and prepared a letter VERIFYING that there were NO leaks in my home since WASD incorrectly stated otherwise when they went to follow-up with a meter reading and wanted 'further proof' the repair had been made [despite my sending WASD photographs, and an invoice to demonstrating the repair had been made and was final] I would call Falcon again in a heartbeat [and have this week for an entirely different issue]. I take issue with the 1 one-star review here and simply believe it a result of a customer misunderstanding. Falcon is prepared to assist and do what is needed to make sure you become a repeat client. They have demonstrated to me they that want happy customers and they stand behind their work, and that is why they continue to receive such rave reviews on other sites such as Home Adviser. Other reviews here also do not mention is that Falcon Plumbing has a A+ rating with the BBB. This significant piece of information should not go unmentioned. I will close by saying that I do NOT like to write reviews and personally I don't have the time to write them. This is one case where I will make an exception because I believe credit is due and they need to be commended for the high bar they set.
Falcon's response time was excellent. The plumber Anthony was very professional and friendly and worked quickly. The price reasonable. I'd call them again.
The plumber came out quickly and solved the problem. All were courteous and polite. The price was fair as well.
I just want to thank the folks at Falcon Plumbing. They did an awesome job! The phone was answered by Wendy and the plumber was Chris. They helped out in the time of great stress due to sewer stoppage. Thank you guys!
I called falcon plumbing late last night. They came out quickly and cleared the problem really quick. The plumber was extremely helpful and explained everything to me before he started.I will ddefinately use them in the future and will recommend to my friends. I did use a coupon that I found on their website.
I have having issue in my master bathroom with Shower handles and toilet issues. The plumber arrived in uniform and was very polite and proffesional. He resolved the issues perfectly and for a great price. I highly recommend Falcon plumbing for thier proffesionalism, Honesty, and outstanding service.