This store "packaged" and shipped $10,000 worth of art from an auction and destroyed the contents of each package due to their negligence. On top of their lack of knowledge the person (Jorge) who answered the phone could neither speak English nor write down a number (that I understand, but at least someone who can communicate should follow up on the 5 voicemails I left). The owner, (Freddy?) eventually foisted their crappy service off onto UPS. The issue was simple, the boxes chosen were too large and were not filled with enough packing material, and the corners were not covered. In one picture you will see that they covered two corners but left two others uncovered - perhaps in a hurry? Either way take note that Pakmail Kendal steals packing materials from the USPS and uses the boxes your tax dollars pay for in their business. Bottom line, the pictures shifted in transit resulting in two broken frames, on the Deutsch oil paintings and a totally destroyed Kahlo original water color.
Horrible compania mande un televisor y ya pasaron 3 meses y todabia no ha llegado .pero el mismo dia que deje el televisor cobraron el dinero de la tarjeta y lo que dicen el puerto esta demorando y eso es mentira
Horrible, stay away!!! they charged me almost twice of what we had agreed. They told me one price and then they charged me almost double when I received my stuff
Looking for a document to be notarized, in and out, good service.
Horrible management. There was only one person working and 10 people in line. Then we were told to wait for another associate to help us because the one that was handling customers at the moment had to take her break. Last time I ever come here.
Called 3 times in 3 days and no go, they must be out of business, Bad News
trying to reach customer service
Trying to contact a customer service rep and I keep getting voice mail. I need to query a product I haven't received a month ago.
BE AWARE!!! SHIP AT YOUR OWN RISKThe employee at this location wanted my company to buy a next day shipping for a box ship within florida. Everyone knows that ground services within the state of Florida are a 1 business day service and 1/3 of the cost of next day service.When I told this to her, she became furious because i did not buy the next day she wanted me to pay for, note ground wAs $19 and next day $35 more than ground service. The box was drop at 4pm. Seen her attitude I ask at what time was the last pickup and was told ups pick up at 6 pm. Well surely as expected, the box was mysteriously misplaced and skipped being picked up by UPS truck at 6 pm. This so it wouldn't arrive to my customer next day. This is not the first time I heard of this location loosing packages, rude customer service and careless handling. SO BE AWARE, SHIP AT YOUR OWN RISK!
I love this UPS store. Super friendly staff, who really go out of their way to talk to you, and genuine about it too. They give you the best prices (you feel that you just found yourself a sale). I was so happy and surprised that they also do USPS, so that saves me a trip driving all the way to Brickell to drop off packages since I live only 5 minutes away from the place. It's part of the UM Life Science Building which recently opened up. On Thursdays, there is a weekly food truck event from 5-7 PM and Balans is also there (which means EtOH is ok!). Seriously who can complain about this place? Go out on an errand and get buzzed!The manager has a great enthusiasm for his job, and he really wants to help you out. For instance, instead of charging me a flat rate he told me that shipping via Priority Mail would be cheaper. Sometimes I feel the service here is much better than at your usual post office. Will recommend to anyone who needs printing /shipping services. This place = AWESOME! Thank you so much and I Hope you keep up your enthusiasm and excellent staff!