I am a systems builder. This is a small business from which I have been buying computer parts and peripherals for many years. If they don't have what you want, they get it. Not once have I had trouble with a return. Their attitude is helpful, friendly, upbeat and based on customer satisfaction. The other reviewer probably tried to return something he used or damaged and is lying about the "abuse and harassment," because I have never heard these hard working people direct anything even approaching a cross word to even the most difficulr customer.
They captured my event perfectly! this is a professional photo studio that does great event work. Check out their photos here, they even featured some of my party photos in their gallery! http://memoryfactory.smugmug.com/Photography/Pro-Photography-Gallery/
They can help with literally every type of media conversion. Everything is in-house, which is very comforting when dealing in your most personal items.
Very helpful, they were able to transfer all my different kinds of video tapes.