Do not buy water heaters from this place. They sell Bradford White and American Water heaters which have the worse reviews I have ever seen. I just had my water heater replaced after 12 years. It ultimately flooded my house. The plumber went to Century and brought me the water heater. I looked up the reviews and I called Century for a refund and they refused. I have over $30,000 dollars in damage to my house. Would you not be weary of buying an inferior water heater. They are not understanding, professional for that matter. Buyer beware!!!!!! I might have to sue them for the refund and I will.
Stay away from this business. After 3 months waiting for our custom doors (and put a $3,500.00 deposit on $7,000. order we were told that were going to be delivered. We paid the full balance and coordinated delivery with building and had the installers waiting - After 3.5 hour waiting and paying for the installers time the sales person (like a coward) calls the contractor (not us the customers) to say that the doors were wrong !!! No even the guts to contact us. Went to the store to get the credit and the sale person by mistake charged us again then cancel - Now our credit card is a mess and we still out of our money Stay AWAY
Hace 15 anos atras esta compania daba descuentos a plomeros pequenos, ahora hay que hablar personalmente con el dueno para si te atiende te de algun descuento, vallan para Ferguson que les habre una cuenta si usted siempre les compra a ellos.
Great company to work with.
After 3 months still waiting for complete delivery. Sales rep giving false promises I ordered $3800 worth of bathroom plumbing supplies on April 7th for my house with Century Plumbing Sales Rep Toledo. When I received the delivery I was missing two items Moen Shower Trim and Towel Hanger. When I called the next day of delivery I was told the items were at the store and I could pick up any time. When I went to pick up the items early June, Toledo informed me that they don't have the items in stock and he is ordering them on "Urgent Delivery" and I can pick them up on Thursday June 19th. I called to check on June 20th, but I was told they will be here on June 26th. Then I was told the items will be here on June 30, then July 1st, then on July 2nd Toledo told me that he had spoken to the Moen Company and they are sending my items by overnight delivery and I will have them on July 3rd at 11am. Today July 3rd Toledo informed me that they are just receiving their delivery and I should call them back in an hour, when I called then he asked me for additional hour and now at 2pm I am unable to reach Toledo or their manager. Additionally I had to make numerous calls because the tub that ordered was delayed by two weeks that caused us out of our master bathroom for extra two weeks. Toledo has repeatedly failed to provide us the realistic time line or delivery details. He told us that he has Tracking Information for our items from UPS, but when I called to check to arrange the pick up, I was told they the items were back ordered. Their delay has costed me additional expenses as I have contractors on stand by to finish the job, I had workers come and return as I was missing the parts.
Avoid purchasing from Century Plumbing at all costs!! Especially avoid working with Yolanda (email: email@example.com) and making orders through the sales man Zaida Alvarez. If you absolutely have to do work with them ask for Bryan Duran if possible. I am an assistant and my boss requested that I order him a list of items from Century Plumbing that totaled to around $10,000. You would think I would receive outstanding customer service for an order so big, but that is the complete opposite of what was provided by Century Plumbing. Zaida Alvarez, my saleswoman, wrote on every sales order, cash as the payment method which was incorrect. She then went on maternity leave and a person by the name of Yolanda was put in charge of our order. When remodling your house you need to be able to have the parts distributor and the renovation company to be on the same schedule. The parts came in individually over a span of three months and if some parts were missing nothing was done to order it for my boss. I got into contact with Yolanda, but was only told that she did not know where to start and that I should handle the orders on my own by finding another company. Two important parts for my boss main shower never arrived: a shower bar and a pressure valve diverter until today when I requested a refund.I was only able to reach Yolanda two times, every time after, no matter what time it was, she was unable to speak because she was with a customer yet my voicemails would never be returned. In the end, Bryan Duran was the only person who put any effort into my order. Before speaking to him I was told that a refund could only be made if I had the credit card number, which was not written on a single sales receipt. My boss wanted me to say to never buy from Century Plumbing unless they had the last toilet in the entire world.
shut up and stop complaining this is an excellent company and it takes lots of hard work and dedication to make it to what it is now... it is not there fault that the manufactueres take their time in sending the merchandise!