This is a take out and delivery place.The other day I ordered a pizza and after an hour waiting I called back.They had me under a total different address and after talking to an employee the manager came on the phone and asked me if I want to cancel the order. There was no apologies or what can we do to make it right.Due to no training a manager at these places has not much idea of how to talk to a customer.In future, we will get our pizza from any other place but never any more from papa johns.
Can't say enough good things about Pizzarello! Every time we have hired them the experience has been incredibly easy,the pizza amazing, and our guests very happy with everythingFrom the start Rubens and his team are true professionals. He's incredibly fast at responding to e-mails or calls, and always comes up with amazing menus tailored to the specifications of the client. Pizzarello has never let us down in terms of timing - they're always on time (if not early), Friendly, and ready to go the distance if anything is asked from them. Did I talk about the pizza yet?! It's easily some of the best pizza being made in Miami, their signature pear special is mmmmm.... delish!What ever your needs, we very highly and confidently recommend Pizzarello!
Great pizza! best in town... Its always packed do be ready to wait but its definitely worth it! 5/5, will go back many times more.
Great food.......awesome place
Do not order. Food was over an hour late. Delivery driver was rude and didn't understand why I refused to tip. Go somewhere else.please.
Unfortunately, the management tonight was TERRIBLE! Extremely rude and disrespectful. We have a team that has placed multiple orders (about $50-$90 each time) for delivery to the hospital down the street. While the prices are higher than the regular chains, the food has been reasonably good. We called to place our order as usual, but this time the price for one of the plates was higher than the menu online. This plate has been ordered multiple times (Lobster Ravioli) and this was the first time this was an issue. Called this establishment to speak to someone about the discrepancy. The initial person explained the price online is incorrect, he said maybe that's the price if you order online and he couldn't do anything. Adelia (manager, or posing to be a manager) comes to phone and says there's nothing she can do. So we decide to cancel the phone order and order online. She says once the order comes in, she'll charge us the increase anyway. As a result, we cancelled our order in fear of repercussion on being disrespectful or unhygienic with our food. We called back to get the correct spelling of the manager's name and a young man answered, put us on hold and came back to the phone laughing and said we can't have it; she refused. So I ask for the owner's name and young man puts me on hold once again; comes back to the phone laughing harder and says "The owner says if you want his name you have to come over here for him too." and then the employee hung up on me. I called another store in the chain to ask for the owner's name of that location and was told the owner for the Palmetto Bay location was Alex P*** and Tommy (last name unknown). I asked this employee if the owner regularly works on a Saturday night, he said he was unsure. Hopefully, for their business sake, he doesn't and did not actually say that to a valuable team from the community.
Call to place order was put on hold for 5 minutes i asked if they were busy and was put on hold for 5 more minutes then was hung up on when i got the store they weren't even busy the time I will take my money somewhere else
If you're craving an Italian pizza, I definitely recommend this cute restaurant. Sit outside on the terrace, the ambiance is very chill and beautiful. The wait staff is not as attentive as they should be but they are still efficient. Honestly can't get enough of this place!
After waiting over 2 hours food seemed like it came out of the fridge worst pizza I ever tasted sub was wrong then we called back and was told there closed. I wouldn't recommend my worst enemy to order from that dump
I have been several times at this place and the service is 5 stars. I had the opportunity to interact with the Manager (Adalberto) and Aida, who were extremely helpful and nice. You should have more people like them in your staffing. The place was cleaned and neat. Thanks to Adalberto and Aida for the amazing service.