Terrible!We did a renovation of our pool. It was done with great work and quality, and are NOW very happy. BUT gray Dolphin CONSTRUCTION and SERVICE, are two different companies, but owned by the brother for Construction, and sister for SERVICE. However Service is fantastic! HOWEVER the work CONSTRUCTION, took FOREVER!! Would come once a week up to two weeks, sometimes would come for an hour, workers would steal our mangoes, bucket full, and leave. Very messy, we have kids, wouldn't clean up after themselves, would blame the paver guy, or the concrete guy for all the left behind debris! They said it would take 1.5 months to resurface our pool and change motor, well it took four months! plus we ordered a certain paver, and came with the wrong ones!! To top it off, the workers would DEFECATE in a bucket or side of the pool, AND LEAVE IT THERE!! Robert wouldn't return my calls, I had an issue with a pool ladder that had to be replaced because the concrete guys didnt think it would matter to not cover our 60 year, cool old school, great quality stainless. So of course had to replace it, with a cheap one, not his fault, but then it rusted in two months!! So replaced it, and TOOK ALMOST A YEAR to replace it!!! so the problem, is they took too many jobs at the same time! Yes not too$$$ but you pay for it later
We needed pool (very old) resurfacing with a new cement skim coat and new DiamondBrite, and pool deck resurfacing with pavers. We are very pleased.K…
Buyer beware! I contacted this company regarding replacing a heat pump for my pool. All was fine until the installation. The installer, Ruben, took the old heat pump away and set-up the new one. He tells me he will be back the following day between 10a-12p to turn the heat pump on and make sure all is okay. Ruben sent me a text at about 9:30am instructing me to make sure he is on the list to get into the neighborhood (I live in a gated community). I saw the text about 11am and replied to him letting him know again that I am home and I'll see him soon. Ruben replied with its too late for him to come that day and tells me I should have replied sooner. Its 11am and its too late in the day for him? He tells me we will have to reschedule for the next day. When Ruben does show up, he turns the pool pump on and says all is working fine. I told him I didn't appreciate him not showing up the day before and he started to argue with me. I told him the expectation was he would come down when he said he would and he continued to argue with me that there was no expectation set. Ruben was the one who told me he would be back the following day, but cancelled because 11am was too late to make the service call. Later in the day, I went out to the pool pump and noticed a leak at one of the new connections. I contacted Anthony, the sales associate, who told me Ruben did the installation job correctly and if I have a leak, they can fix it, but it will be a service call. I waited three days to see if All Florida Pool & Spa would make good on their installation and they just stopped communicating with me. I called Pitch A Penny and they came right out to service my leak. I let Anthony, the sales associate, know that I am not satisfied with the service I have received and he ignored me. I would advise anyone to skip over this company and call another company. If you decide to use them, set your expectation very low and be prepared to be disappointed.
I have had two pools done by them. Re-finished and tiled both. on one they replaced all of the plumbing, replacing the old cast iron with pvc and adding a nitch skimmer then running the plumbing inside of the garage to the pump and filter. They do it all and do it well. No sub contracting, no excuses.
Let's start off by saying RUN, RUN as fast as you can from this company. If I could give no stars I would... I recently purchased my home last year September, I decided to make a pool and came across this company. OCTOBER 2016 I had already given my first check and I was promised the pool would be done 3 months LATEST... They sold me a story saying everything was going to be of highest quality. Mind you this was last year October, and the pool was JUST finished now on August 28th.My pool is a 12x22, SUPER SMALL POOL, they charged me 43K for it, I decided you know why not as long as I get a good job done.. I had to hold the last 2k till the final inspection was done because they didn't even know why the inspection was not passing.... these people had the AUDACITY to tell me they were going to put a LEAN on my property.... because I was holding 2 thousand because they would barely even pick up the phone anymore and the job was not even FINISHED yet...Long story short, the job was terrible quality, I had to be calling constantly to speed the process because they were taking their sweet time.. every time I would call it was a different person because no one wanted to show face and I was even called a "complicated" customer..... when really it was my money on the line and I had paid them big bucks to get in the end a poor job..Try to find a better pool company... this was a NIGHTMARE.
We needed pool (very old) resurfacing with a new cement skim coat and new DiamondBrite, and pool deck resurfacing with pavers. We are very pleased.Ken Manheimer, the owner is excellent with customer service and follow up. They are very trustworthy and, even a year after the job, they are very responsive to any questions or any issues you may have. We looked at a number of companies and decided to use Clearwater; we would use them again and I would definitely recommend them!
We had a great experience with swimming Pools of Florida! Javier understood our wants and needs in designing the PERFECT pool for our yard and family. I would highly recommend this company!
if I could give Zero stars I would.. It was a complete nightmare building my pool with this company, terrible experience, they destroyed part of the foundation of my house and they did not take responsibility of the damages.
worst company ever the employees show up drunk to work and I cant believe frank hires illegal immigrants to do the job for him. I hope eventually he gets caught for breaking the law and stops sending these type of people to my prestige home
Very nice job over all. They took there time with the attention to detail but well worth the wait. Very satisfied with the over all finish product.
My family is having a great experience with this family owned company.We renovated our pool.Great and caring service.Excellent work:Fair prices:Professional staff:Always happy to help:Finish their work on time as promised:I would only use this family owned company, they care about their name, my wife and I trust them with the safety of our 2 little girls.We would not use anyone else !Richard and Dianne Cohen"Cocoplum"