Vior Funeral Home
291 NW 37th Ave, Miami, FL 33125
Phone: (305) 642-1004
Primary Phone: (305) 642-1004
Fax: (305) 642-1004
Parking: Lot, Self, On Site, Free
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To preface: I hardly ever write reviews, good or bad; however, my experience with Vior was truly "noteworthy" and demands an audience.
In short, I had called Vior and asked the receptionist if there was a managing director available. Without hesitation, she said "no" and hung up immediately. I called back and asked kindly what her name was, and if the owner was available. She became highly defensive and spelled her name out with hostility, then proceeded to demand for my name and asked "who the f*** are you?!"
With no warning, the woman went completely off on me, calling me a "f***ing *aggot," a "redneck piece of *hit," "my mother a c***," and a "b****-a**."
Never in my life have I been treated to, or spoken to in this manner, nor witnessed someone else in customer service treat another person like this.
I demanded that I speak with the owner, and defensively she claimed that he was right next to her, and by all means, "go ahead."
The owner was just as unapologetic as the nut-case of a receptionist was. He said he'd "address the situation" and that there were plenty of other funeral homes in Miami for me to choose.
As someone with previous experience in the funeral business, I can say that there is a certain level of professionalism and good-character that is held accountable by employees in the industry. I have never in my life heard of someone acting as this lady did and I wouldn't trust them for a second with a deceased family member.
Jorge Rivero and his sister Janet , as well as the rest of the staff were sensitive to my pain when I contacted them in January 2016 to arrange my daughter Tatiana Sanchez' funeral. They were extraordinary and compassionate professionals. Yanet went out of her way to accommodate every single request my daughter Michelle and I had in this unfortunate and sad moment in our life. I highly recommend them and the beautiful place they have. Thank you for making this downhearted moment a smooth one.