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Aaron Suarez #2394 and Luis S. #3068 were amazing! Aaron quickly identified the problem of the corroded & clogged main drain leading into the septic tank and offered same day service to replace the old cast iron "Y" piece with a new PVC "Y" connector and to add 2 new washout outlets. The job was done swiftly & professional and all lines were pressure cleaned before connecting the new parts. I can highly recommend their services! Thank you guys!
My house had a serious plumbing problem. Roto-rooter team responded really fast . I can’t say enough the AMAZING , profesional and ethical job that Ivis ( supervisor ) Orbein Groning tech # 0044 y Atilio Varona # 4895 did. I want SPECIALLY thank Orbein and Atilio who have done a magnificent job with care, professionalism and outstanding costumer service . I am really grateful for the reliability and expertise of this team who have been assisting my family during this process ! 5 stars to IVIS, ORBEIN AND ATILIO! Thank you
Had a blockage in the drain line, so that waste water was backing up from the kitchen sink into the garage utility sink. I had never used Roto-Rooter before, and they were the 4th plumbing company I called. All plumbers were apparently very busy, and I got estimates of 1 to 5 days before they could come fix the problem.
Called Roto-Rooter, and Fabian (#2869) came to our rescue! He arrived within the hour of my call, and quickly took care of the problem! Thanks, Fabian.
We had a very complex problem with our plumbing backing up and Ernesto #1719 was absolutely awesome with his patience, professionalism, and customer service. He and his partner found the problem and explained it to us so that we understood exactly what was going on. He gave us all of our options and helped us get the problem resolved. I would definitely recommend him in the future for your plumbing needs.
Ernesto was on time, professional and explained everything in detail. We just purchased our home and he was able to quickly locate the problem and help us fix our food disposal and clogged line. Highly recommend Roto-Rooter who provided quick same day service on the Sunday before Christmas!
Rotorooter employee Fabian Puerto #2689 was on time and extremely helpful. He explained everything perfectly to us and was not only able to fix our problem but get our new toilet purchased and installed within a few hours. He was extremely helpful, polite and also assisted us with all inspection pictures and papers we need for our insurance. I would call Rotorooter any time I have a problem again and highly recommend if you call you ask for Mr. Puerto.
Tech Fabian Puerto #2689 did a great job Clearing the clogged drain and explaining additional options and what is really needed to solve issue and not have a repeat problem. Will be having Roto-Rooter return do a hydro jet cleaning in the very near future. Would recommend them to anyone having a problem.
Miguel and Alain rerouted plumbing via attic after a hot water leak under the foundation slab. The quote was excellent, the work done was done efficiently and well. They found good solutions to all problems found when the plumbing was exposed. They were friendly, on-time and ready to answer all questions in a helpful way.
Our kitchen sink was clogged, and, after trying EVERY online "hack" (boiling water, salt, vinegar, baking soda, open P-trap + wire hanger, Dran-O, etc.) to try and solve it ourselves, we opted to call Roto Rooter (after having no such luck).
We have used Roto Rooter many (3-4x) times, and they always get the job done and never disappoint. I will admit, they are a little more expensive than calling your local Plumber, but, we like working with them because they are a reputable company with trained professionals who guarantee their work. About 5 years ago, we used them for our bathroom; we ended up having to call them to come back out, and without hesitation, they came back to fix the issue for good at no additional cost.
We called yesterday (Friday) around 4:30pm and we were issued a service window of 8am - 12pm on the next day (Saturday). This morning (Saturday), we received a call at 7:30am from a friendly dispatcher stating that our technician would be arriving after 8:00am. Juan G., our tech, arrived at 8:30am. He was very nice, pleasant and had an extremely professional demeanor (he was actually also very funny and had both my husband and I laughing.) He got the job done in no time-- we were so happy.
We so often take things like running water and working pipes for granted, and, when hiccups like this pop up, it really puts a damper on the day. It's always great when things are back up and running -- thanks to JUAN G. (Tech #814) at Roto Rooter for saving the day!
-Mike & Jessica F.