Regions Van Lines
20801 Biscayne Blvd, Miami, FL 33180
05/06/2012Provided by Citysearch -
This has been the worst experience for my me and my husband. Danny, Michelle, Denise, Teddy(one of the movers) were all extremely unprofessional to start with. No one kept in contact with us to when our stuff would be arriving until last minute. We would call and leave messages, no return phone calls. After everything was loaded on the truck our quote went up $3,000!! We were so upset we didn't tip Teddy or his buddy. He probably was upset about that. All of our things were ransacked through when we got them in 11 days. We moved from Florida to Kansas. When I say ALL, I mean ALL of our rubbermaids and boxes were gone through. Nothing was in the original box, almost everything we packed was broken. There were numerous collector items of my husbands that were stolen. A LOT of my costume jewelry was stolen. Sean delivered our items with another worker and made all kinds of dents in our new apartment walls with the dollies. There were black marks all over our walls. Our mattress that was wrapped in plastic was all torn up. How does that happen? THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH. THEIR CUSTOMER SERVICE IS A JOKE. I CAN'T BELIEVE WE GOT SCAMMED BY THEM! Do NOT use this company. Tell everyone. When they dropped our stuff off nothing was taken out of the box ie: our TV, nothing was reassembled!! This place is ridiculous and the people working for them should be very ashamed to work there for they are liars and thieves.
03/26/2012Provided by Citysearch -
What more can I say, we coordinated our move through Regions Van Lines and every single step of the way was flawless. Our consultant was very pleasant and he just kept informing us anything and everything that can be expected during the course of a move.
Ted and his crew were amazing, they came when they said they would and I am not joking when I say this, every single piece of furniture was disassembled by them and I mean, our entertainment center which is huge with many pieces of glass, was taken apart, all the glass was wrapped and transported that way and when they arrived they re-assembled everything like it was sent from the factory. They were the most professional moving company we have ever dealt with. They were organized, prepared. Great experience.
03/07/2012Provided by Citysearch -
Amazing moving experience! We were told that moving can be a horror. But Regions Van lines proved differently. Our sales rep told us everything that was suppose to go on. We expected a great move and we got an excellent move. Thanks to the amazing crew everything went better then expected. Excellent move excellent crew excellent service. You will be the first we call if we ever need another move. Be sure you will receive a good word from us. Thank you again.
02/26/2012Provided by Citysearch -
Wanted to just give a fe word of appreciation to the Regions Van lines team. The crew showed up on time. We were moving from FL to IL but were not ready to receive delivery right away since our home was not going to be ready for a few months. We had a on site estimate for a full packing job. MY wife just had a baby so I did not want her to do anything physical on her own. We have a fairly big house with alot of collectibles. We had the team pack everything up since we wanted everything to be insured. We were very pleased with how the crew packed. They were very careful with our valuables.andthey paced boxes amazing. I would definitely hire them again if need be and would tell friends and family to use them for full service. The visual estimate they gave me was on point went up a few hundred dollars but I was prepared since it is difficult to know how many boces will be used when doing a full pack. When we were ready for delivery it took a reasonable amount of time. All of our stuff came no damages and nothing missing. Thank Regions for making our moving experience great. We appreciate all that you have done for us this was an amazing experience way better then the one that we had had in the past. Definitely recommend.
02/14/2012Provided by Citysearch -
My move was performed in 2 days we do have quite alarge home 5 bedrooms. We decided not to do any packing. The crew came in the first day and packed up the entire home. They were so careful with all our fragile china and collectibles. They handled our antiques with amazing care wrapping each piece beautifully. The crew was very nice and polite. The next day they came in an loaded the second truck. We are not going to be ready with our new home so the company gave us a free month of storage. We appreciate the entires staff honesty and professionalism. We will for sure recommend them to our friends family and colleagues. We are moving into a new home hopefully within a month can be locally or we will decide to move out of town. That is all up in the air but we can't wait. Our total price was $5200. Was very reasonable for all that was done . we actually thought it would cost much more.
02/13/2012Provided by Citysearch -
We would like to sincerely thank the hard working team that showed up to do our move from Regions Van lines. We hired Regions Van lines to move us from Hollywood FL. to Chicago IL. I filled out my information on line and received massive emails and phone calls. Most of the emails were unrealistic as I did supply info that I was moving a 3 bedroom house. My sales rep at Regions Van lines Denise at ext 132 offered an onsite estimate. She was the first to give me all details that sounded accurate. The estimator came out to my home and was kind enough to give me 2 quotes one with packing and one without. The info that I was giving at the onsite was so very thorough. I felt very comfortable and made my decision based on that. The crew showed up with a Regions Truck in Uniform. The foreman walked through the house with me making sure what is going was on the list. I decided last minute to use partial packing service so I was just charged according to what was used. They did and amazing job handled our personal items carefully and let me tell you those guys work hard and never did I hear one complaint coming out of their mouths. My experience was a positive one. I know that not always can things go smoothly especially after the pick-up my delivery was as smooth and nothing was damaged or broken. Great experience overall from start to finish.
02/12/2012Provided by Citysearch -
Needed to find a moving company last minute to help me with the pack of my parents home. Since my mom just past. This was a difficult time for me but something that needed to be done. I was so emotional to even start this process but had bo choice. Regions Van Lines was referred to me by a really good friend. I am so happy that I chose them as they came in with total professionalism and understanding of my situation. I could not even do any packing it was so hard. They cam in and room by room packed for me but were so courtious to ask me what is going and what is not. You would think that a company that knew the situation would take advantage but this crew did the opposite . They allowed me to take my time while giving them direction on what goes and what stays. Keep in mind that my parents owned pieces of antique furniture that were irreplaceable. They wrapped each piece as if they were moving to another country. I could not have been more pleased with the amazing crew and their proffesionalism. The sales rep gave me 1 month free storage where I can put the items until I can figure out where I will be moving everything permanantly. My total experience and expense that I put out was worth every dollar. I knew that it would be costly since nothing was prepared in advance but let me just say every dime spent was worth it. Thanks again to the whole staff at Regions for making my situation an easy experience. I hope that everyone will use your company cause I will definitely recommend from the bottom of my heart . I know that my parents would be proud of the way that you handled their personal belongings with care. God bless you all.
02/09/2012Provided by Citysearch -
The movers were very professional and the price was competative. Wasn't the cheapest but was worth every penny. Just wanted to write a few words to show my appreciation and I would definitely use them again if need be on the futire and would recommend. We moved locally in miami.
01/05/2012Provided by Citysearch -
My experience with Regions Van Lines was terrible. My best friend was temporarily moving across the country and I was helping her with the move. Money was an issue and to try to keep the cost down, we did most of the packing ourselves. They tried to sell to her that they would do the packing themselves. We carefully packed most of her belongings. Not being professionals, we left items such as heirloom china, some knick-knacks, and a 60” TV for the professionals to pack.
In the days before the move, they gave her hard time regarding deposits, contracts, estimates - basically everything was a hassle. Half the time, the sales rep was unavailable and would take too long, in my opinion, to get back to her. If my friend wasn’t so pressed for time I would have suggested another moving company.
When moving day finally came, the movers arrived late, gave a hassle about where to park their truck and were in the midst of saying they couldn’t do to the move because of the parking situation until a serviceman from the building came and guided them to park. The movers came into the apartment like a tornado and claimed they didn’t know they had to do any packing and did not make any allowance for time to pack and again threatened that they may not be able to move my friend. They had to call in to the sales rep to verify that they had to pack various items.
Two movers “packed” the TV. Well, what they did was put a piece of cardboard in front of it and one piece behind it and then taped it all around.
One mover “packed” the china. He basically put the china in a box and tried to stuff some paper around it. My friend asked repeatedly that it be wrapped in bubble wrap. The man refused. She got the supervisor and asked that the china be wrapped in bubble wrap. His response was “that’s not how we do it.” We asked why they couldn’t just comply with the request. Finally after a 20 minute argument over bubble wrap the supervisor asked the mover to wrap the china in bubble wrap.
The other items that they “packed” were carelessly tossed into boxes, left half-empty, and poorly taped shut. I told my friend we should have packed everything ourselves; we had done a better job.
They finally began taking boxes down to the truck using a hand truck all the while scratching the marbled floor and bumping into corners of the wall and damaging the walls all along the way to the elevator.
Then the supervisor came with the contract/bill for my friend to sign and pay. The cost was way over the estimate. At this point my friend had had enough and challenged the price. My friend called the company. The sales rep was nowhere to be found. An hour and a half later, my friend finally settled the matter with the company and the movers. She reluctantly gave them the tip for the day’s work and asked how long it would take to get to her new place. They told her that they first had to take it to a warehouse and then they would drive it across the country to her new place and it should take about ten days.
Twenty-two days later the truck arrived at my friend’s new place. All the boxes were completely smashed. The 60” TV – BROKEN. My friend called to complain and they refused to work with her or to take any responsibility. My friend then wrote a bad review. A customer serviceman called her and said if she would take down the review he would work the situation out for her.
After more than a month of “trying” to work it out, all my friend got for her broken TV was $150.
I was appalled that any company should behave so badly. I will never use this company and I do not recommend this company to anyone.
There should be a class action lawsuit against this company.
Regions Van Lines - please do not waste valuable time and money responding to this review with whatever ""excuse"" you have. It seems that you would be better off reviewing your business practices, policies, and
12/27/2011Provided by Citysearch -
Esta experencia ha sido lo mejor posible. La muchacha que me ayudo de nobre Denise era muy efficiente y detallada. Me dio un precio un poco mas alto que otros pero al final de la mudanza el precio no me subio casi nada solo unos $150 por que cuando llegaron tenia 2 sofas y unas cajas. Los trabajadores que vinieron a mover todo eran bien profesional y rapido. En tal yo usaria y rocomendaria esta compania a otros. Buena suerte. La extension de la representiva que me atendio es el 132 y se llama Denise.
12/21/2011Provided by Citysearch -
We wanted to just say a few words to show our appreciation to the moving crew that did an amazing job. The team arrived and went straight to work. Hard core workers that wrapped my furniture with care and assisted me last minute with some minor packing that needed to be done. Thanks to the Regions team my move was a great experience and I would definitely recommend you guys to my closest friends and family. Happy Holidays!! Denise, Dominique, and the whole Regions Team
12/10/2011Provided by Citysearch -
Just wanted to thank Regions Van lines and their crew for a great moving experience. We moved last minute locally and we were very stressed to find a compnay that will moe us last minute. We needed to make sure that we were picking the right company and not to compromise. Well we made a great choice they were a little late in the morning but let me tell you they work hard and fast. The quote was hourly we need a 5 man crew since we were moving from a 4 bedroom into a 5 bedroom house. We paid $199 an hour but it was worth every penny. These guys sure know what they were doing. We did not think that every thing would get done in the same day but it sure did. They wrapped and boxed things up that were needed last minute but did not stretch time at all. We got what we paid for which was GREAT FAST SERVICe. We will definitely use them if need be again. JOB WELL DONE DO NOT HESITATE GUARANTEED
12/06/2011Provided by Citysearch -
My overall experience was great with Regions the first time and the second. I am a retunign customer. I used Regions Van lines to move from NYC to FL and now back to my home town. I was referred by a friend that had used them previously more then once. They took a list of my furniture over the phone as I was in NY at the time and could not have anyone come out to do an on-site. No matter what I gave alist they gave me a reasonable price. It was a little higher then some other quotes that I had received just by doing research but I really preferred to pay a little more knowing that I will get Excellent service. They did arrive on time on pick-up and the items left FL right away and I received my shipment a few days later. No damamges and nothing missing. Amazing crew very professional in wrapping my furniture and recommending that certain things needed to be packed better to assure that they arrive in one piece. Thanks for all of your help I greatly appreciate the amazing service again.
12/03/2011Provided by Citysearch -
We moved several times in the past few years and we used many different moving services from mama and pops to the larger Van lines. This was a bigger serious long distance movefrom FL To WA. To our surprise Regions Van lines were outstanding they exceeded our expectations by doing more then what we expected. The workers all were dressed in uniformed shirts clean cut but ready to work hard. Wow what an amazing team they were fast and efficient. Above and beyond what we ever experienced. We appreciate your staff very much and will spread the word to all our friends and family that will need moving services in the future.
12/01/2011Provided by Citysearch -
I hired Regions to move me from FL to Vegas. Thanks regions for a great moving experience. After hearing so many stories and reading different reviews the sales team at regions van lines went over all the details thoroughly . They did have a few bad reviews as well but I understand that it is not always possible to satisfy everyone and made sure to ask about them. (I did a lot of research and it seemed to me that almost every company that called me had something).
Moving is not simple especially if you are going cross country. We were given detailed information on what the process is to assure that everything will go as smooth as possible. I spoke to Wendy she was very delightful and sweet on the phone and made me feel comfortable. She took a list of what I was moving over the phone and told me that it is very important to update anything that I needed prior to the pick-up. I just didn
11/30/2011Provided by Citysearch -
We hired Regions Van lines to move us on 10/19/2011 from Fort Lauderdale to Kentucky. Chaya was my representative. I started looking for a moving company locally based here in my area. Eventually I had found a site that I put my info on to receive a free estimate. Wow Oh Wow did it become overwhelming as my phone just went off the hook. Not realizing that I put my Info on a Leads source that sells the moving info to several companies. My phone did not stop ringing even until today I still received calls from companies. After speaking with a few different companies I had decided that I am going to use Regions Van lines since they have been in business for quite a while and have good references ,the representative ( CHAYA) helped make me feel very comfortable over the phone assuring that I will be satisfied that everything will go smoothly .
The movers arrived on time. They were very courteous and professional. They wrapped all of the necessary items, they also advise me of all additional charges I may have had at that time. They told me that if I take up more space then what was on my order for service that I will be charged additional. We also requested a quick delivery but Chaya told us that they cannot guarantee that there is a delivery time frame that we must go by and that the maximum time that is allowed. My husband And I were very pleased with the way that they had handled all our personal belongings. We definitely would use this service again. The crew came in uniforms and was very nice too deal with.
11/29/2011Provided by Citysearch -
They are not local. They are brokers they take your deposit and run. real movers never take deposits real movers do on site estimates. They are well known scam artist please stay away. Pick 3 local companies make all 3 come and take a look at it and choose the one you are most comfortable with.
11/19/2011Provided by Citysearch -
I recently moved from Aventura Fl To California and hired regions to do my move. At first cannot say that I was skeptical as I have heard to many horror stories and even read some bad reviews but needed to weigh that Out. My representative and her manager made me feel very comfortable that I was making the right decision. I had the estimator come to see what I had. Miguel was AMAZING he was very polite, and explained everything in detail. If anything I chose Regions Van lines because of the estimator and the sales team that put all effort into gaining my business and reassuring me that everything will be ok. The drivers arrived a little later than what was expected. But the moment that they started to wrap and pack up my home I had forgotten that they arrived late. Where as that time it di not make a difference to me. I was given a Flat rate that was guaranteed based on what miguel saw when he came to my house. The only disfference was that I needed them to do additional packing for me so they charged me right on the spot. I am so glad that they had materials with them to help me finish up as I was so worried that I would not get everything done. I see some of the review on here being very harsh and really not the experience that I had. My items arrived to me within a reasonable amount of time and had no major damage at all. Other then a few items that were in boxes that I had packed. Dominique and his crew worked real hard to protect all my pieces of furniture, I have never seen in all the times that I have moved my furniture wrapped with such amazing care. Thanks again to all the hard working staff at Regions for making my move a good experience and not a horror story like I have read that happens in this industry. I would definitely reccommend you guys and if needed use you again in the furture. Wish you all a happy Thanks giving happy holidays and Happy New year!
11/09/2011Provided by Citysearch -
I HIRED REGIONS VANLINES TO MOVE ME FROM FLORIDA TO COLORODO. THEY WERE ON TIME IN PICKING UP MY GOODS. THE DRIVER DOMINIQUE WAS VERY POLITE AND EFFICIENT IN LETTING ME KNOW WHAT EXACTLY IS SUPPOSE TO TAKE PLACE. HE WENT THROUGH THE HOUSE WITH ME AGAIN EVEN THOUGH WE HAD A ESTIMATOR COME OUT HIS NAME WAS MIGUEL HE DID A GREAT JOB THE DRIVER STILL DID A WALK THROUGH WITH ME ASKING ME WHAT I AM TAKING AND WHAT WILL BE STAYING TO MAKE SURE TO STICK TO TH PRICE QUOTED. HE DID ALSO RECOMMEND FROM A PROFFESIONAL EYE THAT SOME OF THE ITEMS SHOULD BE PACKED PROFESSIONALLY TO MAKE SURE THAT THEY ARRIVE UNDAMAGED. I TOOK THIS IS VERY PROFESSIONAL. I ALSO HAD PACKED SOME OF MY BOXES ON MY OWN AND THE DRIVER MENTIONED THAT IT IS POSSIBLE THAT THEY WILL NOT ARRIVE IN THE BEST CONDITION BECAUSE THEY WERE NOT NEW BOXES AND THE BEST QUALITY BUT I TOLD HIM NO PROBLEM TAKE THEM ANYWAY. THEY WERE NOT ONLY VERY QUICK BUT I HAVE NEVER IN THE MANY TIMES I HAVE MOVES SEEN MOVERS WRAP FURNITURE THE WAY THAT THEY DID. I CAN HONESTLY SAY THE GUYS CARED ABOUT MY ITEMS AND THE WAY THAT THEY HANDLED THEM. MY REPRESENTATIVE GAV ME ALL THE DETAILS IN REGARDS TO DELIVERY AND EXPLAINED TO ME REASONS THAT MADE SENSE FOR DELAYS. BECAUSE WENDY EXPLAINED THIS ALL SO DETAILED I UNDERSTOOD THAT THEY MIGHT TAKE ALITTLE LONGER BUT IT WAS OK. MY SHIPMENT ARRIVED WITHIN THE TIME FRAME THAT THEY HAD GIVEN ME. AS PER DAMAGES THE BOXES THAT I HAD PACKED WERE NOT IN THE BEST CONDITION BUT I WAS AWARE THAT THIS COULD HAPPEN BECAUSE I WAS INFORMED IN THE BEGINNING OF THE MOVE. REGIONS VAN LINES IS A VERY REPUTABLE COMPNAY I WAS REFERRED BY A FRIEND THAT USED THEM SEVERAL TIMES AND I WOULD DEFINITELY NO DOUBT RECOMMEND THEM TO OTHERS. THANKS GUYS FOR A JOB WELL DONE. PLEASE FEEL FREE TO EMAIL ME.
11/04/2011Provided by Citysearch -
IT TOOK ALMOST THREE WEEKS TO RECEIVE MY ITEMS AND TODAY THEY ARRIVED A WEEK AFTER THE PROMISED DELIVERY DATE. MOST OF MY ITEMS WERE SEVERLY DAMAGED, THINGS WERE BROKEN, DENTED, CHIPPED, AND CRUSHED. NOT SOME, BUT ALL OF MY BOXES WERE OPEN AND THE TAPE THAT WAS HOLDING THE BOXES TOGETHER WAS VISIBLY TORN AND PULLED OFF THE BOXES. SOME ITEMS WERE MISSING AND NO-ONE CAN EXPLAIN TO ME WHAT HAPPENED TO MY THINGS.
I SWEAR I JUST WANTED TO STAND THERE AND CRY, OR SCREAM, OR SOMETHING. THIS IS THE WORST FEELING IN THE WORLD TO FEEL BETRAYED BY A COMPANY WHO SEEMS TO ONLY BE CONCERNED ABOUT MAKING MONEY AND TO HELL WITH THE CUSTOMERS AND WHAT THEY GO THRU WHEN THINGS GO WRONG BECAUSE OF THE MISCOMMUNICATION AND MISHANDLING OF THE CUSTOMERS THINGS.
THIS COMPANY IS THE WORST I'VE EVER HAD TO DEAL WITH. THEY LIED TO ME ABOUT THE DELIVERY DATE AND GAVE ME SEVERAL DIFFERENT DATES AND TIMES FOR DELIVERY. DANNY G, THE OPERATIONS MANAGER WAS VERY UNPROFESSIONAL AND NEVER CALLED TO KEEP ME INFORMED OF THE DELIVERY OF MY ITEMS. THE ENTIRE DEPATMENT OVER AT RVL ACT AS IF THEY WERE NOT VERY KNOWLEDGEABLE DEALING WITH CUSTOMERS AND SUCH. I HAD TO CALL NUMEROUS TIMES TO GET INFORMATION ABOUT THE STATUS AND DELIVERY OF MY SHIPMENT.
WHEN I FIRST APPROACHED REGIONS ABOUT SHIPPING MY THINGS, I FELT LIKE THE STAR OF THEIR SHOW, AFTER COMPLAINING ABOUT THE 3 DIFFERENT DELIVERY DATES, HAVING TO TAKE TIME OFF FROM WORK, THEY STARTED AVOIDING MY CALLS AND IGNORING MY MANY MESSEGES I HAD LEFT VIA VM. THESE PEOPLE ARE RUDE, THEY SHOULDN'T BE IN THE BUSINESS AND I FEEL LIKE I'VE BEEN JERKED AROUND BY EVERY ONE THERE. I SPECIFICALLY ASKED IF MY THINGS WOULD BE HANDLED BY ANY OTHER CARRIER/SUB-CONTRACTOR AND THEY ASSURED ME THEY WOULDN'T EXCHANGE HANDS WITH OTHER COMPANIES. THEY LIED TO ME.
ONE OF THE DRIVERS HUNG THE PHONE UP ON ME WHEN I SIMPLY ASKED IF HE WAS MY DRIVER AND WHAT TIME SHOULD I EXPECT HIM TO DELIVER MY THINGS. I HAVE NEVER BEEN SO INSULTED, THEN HE POWERED HIS PHONE OFF AS TO WHERE I COULDN'T CALL ANYMORE THAT DAY OR THE NEXT DAY. THIS COMPANY, (RVL) IS A JOKE AND HAD I KNOWN, I WOULD HAVE ""NEVER"" EVER CONSIDERED THEM TO MOVE MY THINGS ACROSS COUNTRY. (FROM MIAMI,FLA. TO NORTHERN CALIFORNIA.
DO NOT...USE THIS COMPANY
DO NOT...USE THIS COMPANY
DO NOT...USE THIS COMPANY
REGIONS VAN LINES IS VERY DISHONEST, NOT TRUSTWORTHY, THEY LIE, AND WILL NOT DELIVER AS PROMISED.
YOU HAVE BEEN WARNED!!!!!!