Karma Car Wash
7010 Biscayne Blvd, Miami, FL 33138
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READ THIS FIRST!! (KARMA DAMAGED MY CAR)
The ULTIMATE test of a good company is how they deal with mistakes when they mess up. Karma performed an ACID WASH/HARD WATER removal on my car and damaged ALL OF THE GLASS on my SUV -- AND my driver side rearview mirror -- and they are not taking ANY responsibility for it.
They've done this treatment to my car before. The manager (Marvin) said he thinks acid must have got BEHIND the mirror as he was spraying it and it ATE OFF the back coating? He said he'd ALSO seen the SAME effect on windshield glass at least one other time at Karma, but that customer may have had DEFECTIVE GLASS and the dealer replaced it for that person?
After going back and forth for 3 weeks with their owner, Freddie Elias, Karma's position is (and I'm quoting his TEXT message to me):
We feel we have not caused the damages to your vehicle as this is the same product we have used in thousands of cars… We feel this is a defect in the glass not a cause of the product. Feel free to provide your [insurance] agent with my name and number should they need to communicate with me.
TRANSLATION: Sorry, buddy, we're not claiming ANY responsibility -- you're on your own to work this out! A defective rear-view mirror AND defective windshield? And why didn't my glass get damaged the first time?? What?? Really?? Come on…
Oh! But then, as consolation, they offered me a few free detail sessions for my inconvenience??
The PRODUCT may be the one they always use but someone must have done something wrong WITH the product because I LEFT Karma with a damaged vehicle. I know the treatment POTENTIALLY works -- it 's worked well for me before -- but SOMETHING went wrong THIS time and Karma needs to do the right thing to correct it.
I now have to go through all the hassle of settling this with a claim against Karma. Karma will tell you they do this treatment on thousands of cars. Be warned: apparently their fail rate is a damaged vehicle in 1 out of 1,000. Don't let the next damaged vehicle be yours.
12/03/2009Provided by Citysearch -
Went here to try it out, and give my pride and joy a special treat to a wax, cleaning, and polish. The atmosphere is great .. a lot of rich people, looks like a car show when you pull in because you look a little out of place bringing yer honda in there sitting it next to the latest in high tech speed demons sitting around waiting to be washed. Even my BMW felt a little shy.
Wow, they know a lot, work hard and fast, but its a shame. They dont pay attention to details that are very important, and I have had better detailing done down the street from them for half the price. One thing that impressed me was the service. The manager even asked me how my meal was when I was sitting at the table at the organic food join right next to the wash.
Did not try to upsell me, actually downsold me on a few things, but it still came out way more than it should have at a whopping $120.00.
Sigh, and then the car was done. Looked beautiful. I ignored the minor things like a few streaks here and there, and tiny tiny little specks of wax in the door sills, etc .. ok so it looks beautiful, and I drive off. Well, I park the car go into a store come back, and I have major streaking on the top of the car, the wax looks like it hadnt been removed propperly, and the windshield as well as 2 windows had a dewey film on them. I have been trying to remove it with brute force, elbow grease, and even bought some windex, and the wax is all over the place.
NO sir. Not the place for me again.
I think for that money, there has to be better places. I think if you go early, and get a standard wash, its fine, but dont pay for their premium services. They just are not that great at detailing, and this wax problem has me so pissed, ... Im about to go downstairs to see if the problem is remedied. ... Thumbs down for Karma.