11401 NW 12th St Ste 148, Miami, FL 33172
(305) 406-9594Add Hours
Phone: (786) 409-4200
Price Range : Average
No coupons available
02/26/2012Provided by Citysearch -
In all honesty there are a few nail technicians that take their time and do your nails. However, the customer service is extremely terrible, as for the boss and his son they do not know how to treat their employees and customers. Not-forgetting they are rude and obnoxious. As I can recall clearly when I last did my nails I was not pleased with the finish look. Being the polite person that I am, I told the nail technician what my issue was. Can you believe the nail technician guy had the audacity to tell me their is nothing than he can do and if I asked another nail technician to do my nails I would have to pay an extra amount. I was so upset that I went to the boss. Sadly the boss did nothing but ridicule me in front of his customers and employees... when I realize what he was doing I walked out. From my observation the employees are scared of their boss.
03/12/2011Provided by Citysearch -
Horrific experience. The place looks nice and is not awful, but I felt as though I was just a hand attached to a credit card. I went in for a simple manicure and pedicure, and my manicurist kept trying to push different services. I have no problem if they offer different services catering to my needs, but she really pushed them and then when I said politely that I was not interested she did them anyway and then charged for them, claiming that she had told me ahead of time. A mani/pedi for $30 then turned into a $62 venture because of the extra things she ""added"" (such as charging $5 to cut my cuticles after telling me they were included with the manicure and now two of my nail beds are bleeding from the hackjob she did). She also pushed the gel nails on me and when I declined her co-worker next to her loudly whispered for her to push it more to ""make more money, more tip"".
I wish they would stop worrying about pushing more expensive services so much and be more concerned with the customer at hand because yes, they will make money off of that one person at the moment, but that one person won't be coming back nor will any of her friends. I feel as though I cannot even enjoy my mani/pedi now as I'm so agitated with this place!!!!!