EXELENTE SERVICIO,MUY BUEN TRATO TANTO EN MIAMI COMO EN DANLI,EL PARAISO,UNA COMPAñIA SERIA,YA SON VARIOS AñOS USANDO SUS SERVICIOS YO SI LOS RECOMIENDO
First, I went on a disney cruise. They have a travel plan that you can pay for that saves you hassle. They pick up your luggage from Orlando and they bring it back to the airline after you disembark. I called American Airlines to prepay my luggage fees so I can take advantage of this opportunity. The CSR said they don't do prepaid luggage. She was also incredibly rude. I spoke to a supervisor, he also said they don't do prepaid luggage. I informed him of the situation with the cruise line. After 30 min he "researched" and found they do offer that service but it was a fee, each way!!!! By this time I was already hot, so he only charged me for prepaying one way fees for a round trip ticket. I did this 2 months in advance. I get to the skycap day of my trip. The skycap said they don't prepay luggage and I would need to pay him for him to take my luggage. He called me a liar. I asked for a manager. I went inside. While I waited for one, another agent came up the line, asking what people needed. I explained my situation, again she said that AA doesn't do prepaid luggage. She argued with me, then said something under her breath and turned away. Finally the supervisor came out, noticed my account was notated, 4 times I believe is what she said, and got my luggage checked in. People need to say, "Let me look into that for you," instead of just saying "We don't do that." Or "No, you're lying l, you didn't prepay." Then I confirmed with manager that I will not have issues when I come home at the MCO airport. She said, "No, you definitely will have issues, just don't use sky cap and come inside." I told them about the cruise and she didn't know how to help. Of course, after my cruise, the cruise transport manager emailed AA about my luggage. Again, AA responded "We don't prepay luggage." After 40 min on the phone with them they got it taken care of. Then....I get to the airport and my flight gets delayed, multiple times.
This is a Scam do not ship to this address, it is a Scam. They will take your package and will not forward it or return it to you.
El peor servicio para envíos a Colombia.Envié unos artículos con ellos en el mes de Septiembre, a parte de que llego la caja tarde, llego saqueada/robada. Yo había asegurado la caja y me negaron el seguro alegando que ellos solo te cubren el seguro si se te pierde TODA la caja y solo si se pierde en trayecto de miami-Bogota. Luego el envió por el resto de Colombia ellos contratan a una tercera entidad para que haga el envió. Esto no te lo explican cuando contratas el servicio. Y tampoco te ofrecen seguro por el envió completo.Me parece una política demasiado ilógica. Deberían informárselo a cada cliente.
They shipped my car to Cap-Haitien and got it through customs in only 3 weeks! Nothing was missing from the vehicle which is an great accomplishment.
I had to get cargo shipped from Miami to Warsaw. There is a little bit of a transit, but the cargo made it to the destination at the estimated time given. The customer service was well passed expectations. Quick to reply to emails and will answer the phone will you call. Definitely recommend
thugs thugs thugs............don't trust these thugs with anything you ship...and I mean NOTHING!!!........
I had a good experience. I sent cargo to Honduras and they delivered on time as they had promised. They treated me in a very corteous and professional way.
Why don't they answer the phone? They fixed an error on my ticket,on time. But they never answer the phone? Why?
They are the worst company ever. They are a bunch a theives and liars. All they want is your money. They are unorganized and bad for business. Frankly I don't think they can even run a business. They are so unprofessional.