Would not recommend ever using Blue Star Management Services. Very poor customer service. We have had issues with our unit since the beginning- starting with the A/C not working the first day we moved in. The A/C stopped working two additional times after that. Then there was a leak in the sink in our bathroom. Then we found water damage on the walls in our bathroom and the walls in our dining room, to the point where there was a mushroom growing out of our bathroom wall. After three weeks of having contractors and A/C repair guys come to the unit to try to fix the problem (during which time they removed the parts of the wall that had water damage, in the process revealing mold that had formed in the walls), we were asked to move out of our unit temporarily so that they could fix the leak. So we did, under the grounds that our rent would be prorated in the amount per day it would cost them to put us in a hotel (we stayed with family instead, but all parties agreed that we would be compensated for the days we were not in our unit). Originally we were told it would only take 7 days,We were out of our unit for a total of 17 days, with no updates or follow up from the management company during that time. We were always the ones who had to reach out to them to see what was going on. We received no reports from contractors or Mold inspection companies that the leak had been taken care of and our unit was free from mold (even after requesting them), but were asked to go off of the word of the management company alone. Come to find out that we are only being prorated an amount of $50 per day, for 14 days (not even the full amount of time that we have been out of our unit). After going back and forth through email and phone, I decided to visit the office and get everything straightened out once an for all. Upon arriving, multiple employees were very rude to me and the manager refused to even see me at all. We deserve to be treated with more respect and kindness.
He is a prepotent person. He did not learn how to talk to a woman. I'm sure that in front of a man it would not be so rude. He is nothing profesional
Very friendly and very professional. Excellent customer service..they answer every any question about their listings; especially during the buying process!
The realtor that works here by the name of Carlos de la Rionda has been one of the most unprofessional people I have ever had the displeasure to encounter. He clearly does not care about his customers, nor his paycheck. I was led to believe that I would be having a private viewing of a townhouse. Much to my surprise, he failed to inform me that he would be showing it to another couple at the same time. During the showing, he was ambivalent, patronizing, negligent, and rude towards me. I was treated as though I was not a serious contender. I sincerely felt discriminated against due to my age and status. He even insinuated that my income was unreliable. Mind you, I would never waste my own time on something I could not afford nor handle. When confronted, as opposed to making an apology and empathizing as one should when one works in sales; he made excuses, refused responsibility, and spoke with condescending arrogance. If you should ever encounter this realtor I suggest you take your business elsewhere.
I have been dealing with this company for over 3 years and its been fantastic. From the very beginning they where professional, respectful and crystal clear on all the charges. Yes they are strict with their terms, as I would be too if I invested so much money in a unit. People forget that the property owners have bills and families to take care of. Blue Star asks for the units to be returned painted and in the same conditions as they where given, which is always IMPECCABLE. They where always very responsive when it came down to a maintenance issue and kept me on the loop. They where never dismissive or treated me like an annoyance unlike other companies. As long as you pay on time and take care of the property, it will be smooth sailing with them.Will definitely recommend!
The lady at the office does absolutely nothing. How can she earn a salary for her laziness, rudeness, and nonchalant attitude?!?Customer service is horrible. Don't get me started on the property manager. He never follows through with what he says, all talk and never replies to phone calls or text messages. We can't wait to move out of this hell hole where the rules are not enforced and most neighbors do NOT treat others with respect. Common courtesy has been replaced with entitlement and petty juvenile behavior.
No pierdan su dinero rentandole a estas personas .Estuve viviendo en una propiedad de ellos 2 anos .En varias ocaciones el a/c se dano y tardaron mas de 2 semanas en repararlo .La lavadora dejo de funcionar y nunca mandaron a nadie a chequearla .Cuando se vencio el lease se quedaron con todo el dinero del deposito .En pocas palabras...... son unos ladrones .
Do not ever consider renting anything from these people. They no people skills and no business ethic. I rented from them and I regret it. They were calling me everyday to get me to rent with them and to obtain the money but now that the lease is over, I can't speak to any of them to get my deposit back. they sent me a ridiculous list of charges as to why they wont refund me my deposit. I called to do a walk through with them I go no response, suddenly they're always on vacation or never in the office. I ask to see pics of what made them keep my deposit finally I the pictures. How could leave a hair scroungy on the windowsill, and put screw on the bathroom drain so it won't move will I shower where I can slip and crack my head open, I apparently have to pay for a smoke detector which they sent an email that they were going to upgrade and I have to be available during a certain time for when the guy get there to make the change. I have to pay for a paint bucket which they left in the closet suddenly it became mine which i left there, I left a can of raid by the front door because its so hard to pick up and throw away they consider that deep cleaning, there was no physical damage to the property just a few items I forgot with some dust particles on a light shade. I return the main door key and the mailbox key on the exact key chain, they gave those keys to me but yet they included a picture if a key which I am still trying to get an explanation for that cost. They are claiming $1230 of my $1550 security deposit. I purposely didn't clean the the oven because I am pregnant and after scrubbing and cleaning trying to be a decent person to return the apartment in excellent condition, they pull this stunt. I didn't mind they took out for the oven, I expected 150 for that buy the ridiculous things they came up with to hold $1230 out of $1550 is unjust. They are professional thieves. Don't waste your precious time and your hard earned money with these bullies.
Lakeview Management is an Excellent Company! Omar Lopez, Margie and the rest of the staff are consummate Professionals! They address any questions or concerns I have in a prompt and courteous manner. We have been in our community Deerwood Estates since 1992 and they are the reason why the community is beautiful and property values high! If you have Lakeview Management as your HOA consider yourself fortunate. I Highly Recommend Them!
We've used many realtors in the past (on our 5th home), but have never had a better experience then with Richard. Was with us every step of the way through our purchase in Boca Raton and even though there was complications, Richard took care of it all. Couldn't be happier. Highly recommended.