DO NOT GO HERE! THEY STOLE TWO PAIRS OF PANTS FROM ME! The lady Anne who works there even had the nerve to take a pair of my pants from me (without my knowledge/permission) while i was unloading the rest of my dirty clothes on the counter and then she completely denied that she took my pants right to my face, so she pretty much robbed me on the spot and denied it. They will now not let me speak to their manager, will not give me the managers number and they do not know when he comes into the dry cleaners. They also refused to check their cameras and the other dry cleaning loads before/after me to see if my pants got mixed with other's things. The employees at River Dry Cleaners, especially Anne, are low life scummy thieves, who steal their customer's clothes, do not go here!!
5126 Biscayne BlvdMiami, FL 33137
From Business: Personalized Care For Your Clothing • Furs • Fine Items • Draperies • Garments • Etc. • Wedding Gown Preservation Mon- Fri. 7:30am - 6:30pm Saturday 8:15am - 4pm
2440 NE Miami Gardens Dr Ste 102Miami, FL 33180
I got my jeans dry cleaned here and they did an excellent job. They actually looked brand new! I almost couldn't recognize them. Bonus that they're …
Quick service and very affordable prices! I would go to another location that was much closer to me but after a few incidents with them, I chose to do my research and was referred to this location by a friend who has been coming here for years. I was a little hesitant because I live in Kendall and its a bit far but after trying them out, it was totally worth it. What I would spend in the other cleaners I save in gas now!
Terrible. I took my clothes to wash & fold after losing power with Hurricane Irma. The clothes were returned to me dirty. I went to the location and was told that "maybe the girl made a mistake and folded the dirty clothes". I am still out $56.18. School started today for the first time after the hurricane and she didn't have any clean uniforms. Unbelievable how people can just take your money!
This used to be a really good laundry but not anymore. Half of the dryers are out of order and the other half busy with the clothes people leave there to be washed by the laundry personnel. Not coming back.
After reading the reviews for this cleaners, I decided to give them a try. I was greeted by a young lady that appeared to be a knowledgeable professional at the time. I explained to her that I had several multicolored dresses that needed to be cleaned and that I was turned away from another dry cleaners because they were unwilling to clean the dresses due to the multiple colors. I informed her that I was seeking a cleaners that would be able to dry clean the dresses properly. There were approximately 20 dresses and I reviewed each of the dresses with her one by one. She told me it would cost 9.00 per dress. I agreed to pay this price since I was reassured that her cleaners could clean the dresses. I was told the dresses would be ready by a particular day/time and when I arrived on that day, all of the dresses were not ready. I returned on a later date to pick up the second half of the dresses, only to learn this time they were unable to locate the leather jacket. I returned to the cleaners with the dresses to express my dissatisfaction, and the same young lady that I reviewed the dresses with during my first visit proceeds to tell me there is nothing she can do because she is only "the cashier". She was no longer pleasant and stated I needed to speak with the owner.When I finally spoke to the owner on the telephone, he spent most of the conversation telling me what was wrong with the dresses that I had brought into the cleaners and why they looked the way that they did. It felt as if I was placed on trial and had to defend my dissatisfaction with their services. Mind you, the owner never laid eyes on any of the dresses and was going by what his worker had told him. I requested to meet with him to review the dresses and told him if after his review, he could tell me that his cleaners did the best job possible on the dresses, then I would call it a lost. We set up a day and time to meet, when I arrived at the cleaners, needless to say he was not there. I waited around a few more minutes and he did not show. I later received a phone call from the owner stating he ran late because of an errand. I decided not to bother taking any of the dresses back and to call it a loss because it was no longer worth the aggravation of defending why I was a dissatisfied CUSTOMER. Not to mention, once they located my leather jacket, I was told it was not cleaned because the same young lady quoted me an incorrect price to clean the jacket. This business may have good reviews online and are nice when there are no issues. However, once there is an issue you can expect to receive poor customer service. It appears they are simply out to make money and do not care about their quality of work.
My white pants had a few spots they could not get out, after asking them to treat them again I got my pants back with holes in them. They are ruined.
Bad business. When you're unhappy with their work, instead of pleasing the customer and fixing their mistakes, they attack the customer. Absolutely awful customer service. Very poor quality. Go elsewhere.....
Loyal cust's shirt damaged by this comp and only gets an offer of not to be charged for the cleaning
I came to this dry cleaners for the first time since it's close to my home. I went in on a Tuesday to drop off my clothes. The woman working there gave me the prices for each item and told me they would be ready by Friday after 5pm. The clothes were ready as promised. When we took our clothes to be used the next day the men's dress shirts looked exactly the same as when I brought it in. All the stains were still there. The men's jacket was full of lint, along with all the other clothes we left there. I went back the next day for a refund and the lady gave me lousy explanation. She said she charged me .99 for the shirts and that it was just to wash it not remove the stains. If I need stain removal then it would be 3.99. I thought going to a dry cleaners meant you want your clothes given back clean. Had she explained that to me from the first day I wouldn't be so upset. Customer service is terrible. She didn't offer to redo the service just simply stated she couldn't give me a refund. I would never go back to this place again.
I have gone to several cleaners and truly have had a bad experience form losing an article of clothing as well as not getting a stain out of an article of clothing. I am extremely pleased with Cutler Cleaners. They do an excellent job. My clothes comes out amazing every time. The staff is awesome and extremely helpful. The other day I brought a tablecloth that I needed cleaned and they recommended exactly how it should be done. I recommend them highly.