First, I went on a disney cruise. They have a travel plan that you can pay for that saves you hassle. They pick up your luggage from Orlando and they bring it back to the airline after you disembark. I called American Airlines to prepay my luggage fees so I can take advantage of this opportunity. The CSR said they don't do prepaid luggage. She was also incredibly rude. I spoke to a supervisor, he also said they don't do prepaid luggage. I informed him of the situation with the cruise line. After 30 min he "researched" and found they do offer that service but it was a fee, each way!!!! By this time I was already hot, so he only charged me for prepaying one way fees for a round trip ticket. I did this 2 months in advance. I get to the skycap day of my trip. The skycap said they don't prepay luggage and I would need to pay him for him to take my luggage. He called me a liar. I asked for a manager. I went inside. While I waited for one, another agent came up the line, asking what people needed. I explained my situation, again she said that AA doesn't do prepaid luggage. She argued with me, then said something under her breath and turned away. Finally the supervisor came out, noticed my account was notated, 4 times I believe is what she said, and got my luggage checked in. People need to say, "Let me look into that for you," instead of just saying "We don't do that." Or "No, you're lying l, you didn't prepay." Then I confirmed with manager that I will not have issues when I come home at the MCO airport. She said, "No, you definitely will have issues, just don't use sky cap and come inside." I told them about the cruise and she didn't know how to help. Of course, after my cruise, the cruise transport manager emailed AA about my luggage. Again, AA responded "We don't prepay luggage." After 40 min on the phone with them they got it taken care of. Then....I get to the airport and my flight gets delayed, multiple times.
Why don't they answer the phone? They fixed an error on my ticket,on time. But they never answer the phone? Why?
My name is Edel Carvajal. The blonde lady at the counter around mid 30s. She treated me like trash. I have never been treated like this before. And the supervisor supported that kind of behavior. I will never travel with then again.
WORSE service EVER, my 71 year old mother was stranded in Cuba and this airline does not even offer a customer service line for information ( or in my case to send you to <>€^£. She was due back in Miami at 2 from Habana Cuba, when I check the fly it says delayed to 11:59 PM, then 1:20AM, she was at that airport since 6:AM, no explanation, no way to contact her and this so call company is no where to be found, not even at the counter at MIA. It was unfortunate for my mother that her father died and she attended his funeral.
Tienen un vuelo demorado en la Habana ya por mas de 5 horas y no hay con quien contactar ademas que informacion del arpto de Miami no es capaz de informar nada,el resto de las lineas aereas acvsan de su tardanzas menos ustedes.Espero y deseo tener respuesta vuestra con una explicacion logica del tema....al mail email@example.com...Saludos y gracias por la respuesta pues el servivio de momento es malo.
I am living in the Caribbean, my daughter's birthday i July, so I ordered some invitations from zazzle.com and had them ship it to my niece's address in Florida. My niece took them to the Amerijet Office in Orlando for them to ship to me here in St. Vincent. However upon receiving my package I noticed that the zazzle package was wrapped in a box cover, a cover from a box that holds printing paper. Like seriously? how unprofessional and sloppy is that? even the zazzle package had a hole in it as through someone was prying. I am very dissatisfied with the service along with being over charged for item at the Amerijet office here. This is unfinished.
Lousy customer service, to say the least. Overpriced tickets for a terrible customer service. You may not want to make any change to your ticket. The last time I flew from Sao Paulo (Brazil) to the U.S., there was a flight just leaving two hours before the one I was booked. According to them, both flights had available seats. As I arrived four hours prior to my flight departure, I asked if it would be possible to change my flight to the one that would leave before. They kindly said yes, but it would have to recalculate the price... Believe it or not, they said that I would have to pay an EXTRA $10,000 (something around it) for a ticket worth $2,500.00.
What an awful experience. Yesterday 11.23.15 children, elderly and disabled persons waited along with hundreds more for flight 1702 during16 hrs in Havana's airport. I would give this company a -5 review if allowed. And really to make matters worse there was no explanation when they arrived nor any discussion of compensation as most airlines do; only a verbal apology, which reminded everyone how poorly this charter's word really is. Where was this flight for so long when they operate from just 90 miles away?
Only reason for 1 star is because the 0 star option is not available... Horrible experience!! My dog was scheduled to fly with this company from PR to Miami. They told us that the plane would depart at 5am and arrive at Miami at 7:30am. We called to confirm the time at 3am and they told us it would arruve at 9am. Around 7am we called again to confirm the time again and they again told us 9am. We drove from Tampa (4hrs) and when we got to Amerijet in Miami to get our sog (he's family to us) they told us that the plane was scheduled to arrive at 12pm. We called back to PR and that's when we found out that the pkane never left PR and would no be flying out that day. In the meantime, our dog just sat in a kennel al that time from 3am until we reached out to family in PR to pick him up!!! No one in Amerijet ever called us to tell us what had happened to the plane and that our dog was still there and would not be flying on that day. I would not ever under any circumstance recommend Amerijet to anyone! We are devastated that no one even thought about a living being waiting in a kennel for no reason since they knew that plane was not going anywhere. The least they could have done was call... horrible experience, but NEVER AGAIN. ��������
The women that work at this office are rude and have no training in customer service. I have been there once and the experience was horrible. They treat the customer badly. On the phone today asking the woman that answered the phone for directions I had the same experience. The woman hang up the phone when I told her to please listen to my question. I needed the correct address to enter it in Uber to call the ride for my mom from the doctor's office to Avianca. I will never fly Avianca unless they change and train their employees, they are horrible. I believe the woman's name is Consuelo because when I call back the same number she now does NOT answer and the greeting says that her name is Consuelo.