First class service from Andrews Auto Transportation. They got my Suv from Texas to Ohio in shockingly bad weather. In 3 days.Hats off to June, and her staff. Well done. Great job. Thank you, Tom M.
I purchased a vehicle in Ohio to be shipped to Texas. I filled out an online form stating my requirements and Andrew Auto Transport had the best/cheapest price, or so I thought. What I hate about this industry is that they require your credit card info upfront, before any services are completed. The quote I received from Mark W. was never realized. The next quote was almost double. I stated in the beginning that I had an issue with the price. He sends 2 emails, the first one asking for a 24 hour extension to find a carrier and the 2nd saying he found a carrier at $500 above my asking price and asking should I book the carrier. I did not respond to the 2nd email. I call Mark W. back and he says he will forward the carrier info to me. WTH? I call him back and he says I OK'd the 2nd email and subsequently he charged my card. I'm livid because I know I did not respond. I get home and check my email and the 2nd email was unread. I call him back and he attempted to convince that the mix up was my fault. He said I responded and I asked him to forward the email and he couldn't, but he continued to argue with me. He would never acknowledge that the mistake was his. His reasoning was that he sent 2 emails and he assumed I was responding to the 2nd email authorizing the carrier. You are in a service capacity and you don't do your due diligence? I ultimately ended up using the carrier because I didn't want to give another my broker my credit card info, which I cancelled. Not a good experience at all. I paid more than I anticipated and received horrible service while doing so.
These folks are scam artist the only way you can contact them as soon mail or text there's no physical address they bounced phone numbers all around from Texas to Miami to Gainesville Florida stay away at all cost
Being a first time shipper can be a very daunting process. I put my phone number and email into a website and received hundreds of phone calls, emails and text messages. I had brokers calling me left and right, even after I requested that they only email me. Out of every company that contacted me, Andrew Auto Transport is the only company that did not bombard me with calls. I was so grateful to get a hold of Gabby. When I got off of the phone with her, I felt as though I could not be in better hands. She explained the process to me so clearly and so simply, I knew that I chose the right company. Everything from start to finish was perfect and I know I would not have received better service elsewhere. I definitely recommend Andrew Auto and Gabby to anyone who wants to ship a vehicle.
Please be careful when using this company. This industry bomards you with solicitations. They have you sign an agreement right away that states if you use another company you forfeit your deposit. It is confusing if you are not use to this business. Long story short. I lost 169.00 in less than 12 hours by cancelling my agreement which is voided if you chose another company....This is the only time I have ever tried to ship a vehicle and was only going 400 miles... The right thing to do would have been to charge me the processing fees of 20.00 if they are at fault which is still not a good practice but I could live with that.....
Do yourself a favor and call these guys first to cut out all the hassle from all the other brokers. Great experience. I'm pron to be a little anxious and June was really great a keeping me calm...this was our 1st vehicle transport and we will call June on next transport. Thanks Guys for a Great Job!
I was nervous about my move from Pennsylvania to California and I wanted to find a reliable transport company to move my vehicle. I was lucky enough to find Andrew Auto Transport! Shortly after contacting them, I received an email from my broker June. She walked me through the entire process and gave me a reasonable quote. June was very knowledgeable and professional, she made me feel at ease shipping my vehicle across the country. She was very responsive, answered all of my questions, and recommended a helpful video that further explained the process. Also, The driver selected showed up on time and his truck was well maintained. I would definitely recommend this company and June to anyone looking for professional, honest, and timely service!
I needed my SUV transported from NYC to Florida I went with Andrew auto transport the price was great and Renee was very knowledgeable and explained the process in detail. We stayed in constant contact via email and she answered my calls didn't matter the time. My SUV was picked up on the day we booked it for and made it to Florida on the day she told me it would. She followed up with me and made sure I had a pleasant experience. I would definitely recommend Andrew auto transport to anyone who is nervous about shipping their vehicle. Great company, great customer service.
So, this was my first experience transporting a vehicle across the country. I found initial quotes that were over $1000, so I was about to give up. Then, I requested a quote through a website and had 30 emails and 20 calls by the next morning. The quotes ranged from $675 to over $1200. Every broker I spoke with told me not to trust the cheapest quote. I was told they would bait-and-switch me. I didn't know who to trust and was about to give up. Then, I saw the email from Keith at Andrew Auto Transport.
I reviewed the video on Andrew Auto Transport's website and the business of transporting a vehicle suddenly all made sense. So, I decided to do a little more research on Andrew Auto Transport. I also asked Keith a lot of questions. He would email me back immediately, sometimes late at night, sometimes first thing in the morning. Andrew Auto Transport was one of the cheapest quotes I received, but I finally decided to go with them. I was still a little uncertain if they could ship for the promised quote. Keith called me after hours, from his kid's soccer practice, to answer my last minute questions. The very next morning (before I was awake), Keith sent me a text message with an offer. It was actually a couple of dollars less than he quoted me! I accepted the offer and a few hours later, my vehicle was on a truck and on it's way to Indiana.