This address is used to received packages and they might replace the item inside and send something else to the customer overseas. Ttry to reach them so many tme but they hung on me.
Miami, FL 33101
First, I went on a disney cruise. They have a travel plan that you can pay for that saves you hassle. They pick up your luggage from Orlando and they bring it back to the airline after you disembark. I called American Airlines to prepay my luggage fees so I can take advantage of this opportunity. The CSR said they don't do prepaid luggage. She was also incredibly rude. I spoke to a supervisor, he also said they don't do prepaid luggage. I informed him of the situation with the cruise line. After 30 min he "researched" and found they do offer that service but it was a fee, each way!!!! By this time I was already hot, so he only charged me for prepaying one way fees for a round trip ticket. I did this 2 months in advance. I get to the skycap day of my trip. The skycap said they don't prepay luggage and I would need to pay him for him to take my luggage. He called me a liar. I asked for a manager. I went inside. While I waited for one, another agent came up the line, asking what people needed. I explained my situation, again she said that AA doesn't do prepaid luggage. She argued with me, then said something under her breath and turned away. Finally the supervisor came out, noticed my account was notated, 4 times I believe is what she said, and got my luggage checked in. People need to say, "Let me look into that for you," instead of just saying "We don't do that." Or "No, you're lying l, you didn't prepay." Then I confirmed with manager that I will not have issues when I come home at the MCO airport. She said, "No, you definitely will have issues, just don't use sky cap and come inside." I told them about the cruise and she didn't know how to help. Of course, after my cruise, the cruise transport manager emailed AA about my luggage. Again, AA responded "We don't prepay luggage." After 40 min on the phone with them they got it taken care of. Then....I get to the airport and my flight gets delayed, multiple times.
excellente servicio, tarifas , llego en tiempo mi caja.!! muchas gracias. los continuare usando. !!
I have been trying to ship a generator to Puerto Rico for weeks after Maria's devastation. I have called Fed Ex, DHL, UPS and all of the big shippers and it was an endless loop of unsurity with no definite answers and only one quote (which was ridiculous)I called Tri Star and spoke directly with the President, Joyce who gave me exact answers, good pricing and the comfort of knowing that at least someone knew what they were doing and our generator would get to the family who desperately needed it.I would highly recommend them.. Thomas B. Carella : Westline Corp.
Bad experience with the new owner. After sending an insured article that arrived broken. They did nothing to straighten things up. No credit or return offered. Do not go there!! Insurance is just a trick to make you pay more!!
Son una empresa irresponsable con la carga comercial, ni siquiera toman inventario de lo que enviad, y cuando la carga llega a tus familiares, llega incompleta. Nosotros enviamos una carga y se robaron parte de la mercadería y ambas partes tanto aquí en Miami como en Managua se lavaron las manos diciendo que nadie había tocado nada. Por favor no hagan sus envíos con ellos, tienen una pésima atención, ademas que esta compañia constantemente tiene estos problemas con sus empleados
Excelente servicio, rápido, seguro y precios competitivos. Servicios entrega de carga a centro América .
Why don't they answer the phone? They fixed an error on my ticket,on time. But they never answer the phone? Why?
My name is Edel Carvajal. The blonde lady at the counter around mid 30s. She treated me like trash. I have never been treated like this before. And the supervisor supported that kind of behavior. I will never travel with then again.
WORSE service EVER, my 71 year old mother was stranded in Cuba and this airline does not even offer a customer service line for information ( or in my case to send you to <>€^£. She was due back in Miami at 2 from Habana Cuba, when I check the fly it says delayed to 11:59 PM, then 1:20AM, she was at that airport since 6:AM, no explanation, no way to contact her and this so call company is no where to be found, not even at the counter at MIA. It was unfortunate for my mother that her father died and she attended his funeral.