Renters beware! If you rent from this company their MO is to keep your security deposit when you have caused ZERO damage. When you call them to try to get it back, they will tell you that you need to speak with Dominque B. who is always "out of the office". They claim to leave messages for him, but he NEVER returns phone calls or emails. The office staff may even try to intimidate you by sending you an unprofessional email and taking jabs at your character. The email states that many fools have tried to take them to court but never win. What a joke this company is and the people who answer the phones in the office! I am a multiple property owner and landlord myself and would NEVER treat an ex tenant this way.
So far, I'm not that impressed with this management company. They're relatively new to our condo building so I don't feel any negative or positive comments are warranted yet. However, time will tell.
Horrible service, staff that cheats and lies. Horrible experience with Royal. The good reviews you see are fake accounts written by Royal themselfs to compensate for the horrible reputation they have. Keep doing your research to find out more.
The Florida Department of Professional Business regulation investigated complaints from condominium homeowners, and found a building administered by Keystone, to be in violation of several codes of Chapter 718 of Florida Statutes. Violations include failing to provide year financial statement, budget, and irregularities within the board member candidate selection. In addition, the same government entity is investigating Keystone for failing to provide access to a homeowner to inspect condominium financial records.The list of complaints against Keystone, from dissatisfied associations and individuals is astronomical. I still cannot believe their CAm license has not been revoked yet. STAY WAY FROM THIS COMPANY AND ITS PRESIDENT, JOHN BENNETT