This company is awful. They will damage your car and hide the damage until you have left the area without filing a police report or insurance claim and then avoid contact with you and your insurance company. For three days of calling by me and my insurance adjuster they have "taken messages" without callingback. THEY CANNOT BE TRUSTED TO LIVE UP TO THEIR SERVICE CLAIMS.On our last day a valet brought our car at 8AM, as requested, and he insisted on backing it in so we could just drive out after loading all our stuff. He then rushed away without waiting for his (usual) tip. In the chaos of loading up we did not do a close exam of the car as the driver was already gone.Two hours later and 100 miles away (the first time the car was put in reverse and attempted to use the backup radar) we discovered that the valet driver had backed into something that bashed in the right rear bumper destroying the radar antenna on that side. He also turned off the monitor system that went into constant alert tones that would warm us of the damage. HE HID THE DAMAGE A RAN OFF IN HOPES WE WOULD LEAVE WITHOUT SEEING WHAT HE DID.Miami Beach has handy municipal parking at a much lower cost. DO NOT BE LULLED INTO THE CONVENIENCE OF A VALET SERVICE IF YOU VALUE YOUR VEHICLE AT ALL!
Before parking the car, I inserted my Ipad into the trunk of the car. Upon returning to the car, upon leaving the parking lot, I checked if the Ipad was still in the trunk. The Ipad was not just in the trunk but rather in a business bag well inside the trunk behind a Baby Stroller. They went thru all my stuff within my trunk and actually found the ipad. Since I hid the IPAD prior to parking the vehicle, and I checked upon receiving the vehicle, the IPAD was for sure removed from my vehicle while under their care. The worst part is that the manager keeps on repeating that they are not responsible for object left in the vehicle. This lot is negligent in the sense that while the vehicle was under their care, it was either left unlocked, or the valet stole the IPAD. The best part is that Tony, the COO says that it has happened only once before a couple years ago, so he can't do anything about it. I am surprised since you can find several identical stories online!.