Hotel Chelsea

I went to Miami on a business trip and stay on South Beach were the conference was. My business partner and I checked into the Chelsea and it don't look all that from the outside. It's a great hotel but if any of you are looking to save some $$ then book it at SweetHotelDeals.us They usually have some pretty good deals on there!

I had originally booked this hotel for my trip to Miami, but cancelled it well before the deadline. The hotel STILL charged me and, they actually charged me $219 more than they should have. I called the hotel reservation line and they were NOT helpful and told me to call back later. I finally called the booking agency, who, after a long time was able to talk to someone. However, hotel said that the charge would not clear for couple of days. Good thing they did this the DAY before I was supposed to leave for Miami.

Really this is very nice hotel in Miami, last month I stayed there for 2 days with my friends, the rooms were so nice and clean and the staff was also helpful and attentive.

Delightful little Hotel that's clean and friendly. Excellent front desk (one employee-young , thin female working afternoon-was REALLY Ditzy!) The others were excellent-helpful. Both men were extremely professional. They made our stay truly delightful. We didn't even need to leave the hotel to have a good time.

I really dont understand how anyone could possibly have a good experience here. It was the worst hotel weve ever stayed in. The staff are incompetent and rude. They wanted $100 deposit for mini bar, I did not want and waited 45 min. to get removed. Happy Hour consist ONLY of cheap vodka. Gave us a double when we reserved a KING. Offers complimentary water and robes, we did not have. Room tiny. Bathroom artsy, but not functional. Only enough towels for one person, there were two of us. Continental breakfast consisted of cold cereal and toast (toaster was avail., but no bread). I have to say Ive never been in a hotel or motel room that DIDNT HAVE A PHONE!!! And the hallways were very dark, even in the daytime. A resort fee that was never mentioned upon check-in nor when reserving. Do yourself a favor, STAY SOMEWHERE ELSE!!!

We had a blast here last week and only wishe we returned here instead of trying another one off Lincoln Road this weekend. The Lobby bar is Low-Key Cool. No posiing, just fun. Everything was neat and clean. Jst cross the street & you've got all the cool cluubs and shops. The staff was pretty cool, too, helping to make our stay even more enjoyable. It's a real gem among a lot of dirty rocks on Souuth Beach

I have been traveling across the US with my boyfriend; we have stayed in tons of places. We cant stress enough how great everything was at the Hotel Chelsea. We would stay there again in a heartbeat. The staff was so helpful and attentive. They brought extra towels and pillows as soon as my boyfriend asked for them. The front desk also made sure we were on all the best nightclub lists. Minutes from the beach, gorgeous shops and really great restaurants, we couldnt ask for more. When we come back to Miami we will definitly stay at the Chelsea. We dont even want to try a new place, it was just to perfect. Oh and they had free cocktails during happy hour, which was so great because who wants to spend money elsewhere when you can go back to chill at the hotel and grab a drink for free?

I've stayed at many hotels in Miami Beach and this one is by far the best! The rooms are awesome. Very clean, spacious and stylish (Asian Contemporary style). There is a great outdoors patio where there is always a fabulous scene at night. The location is perfect, right in the middle of it all and only steps away from the beach. Right on South Beach. Also they have the best CD player and speakers in the room and you can find everything including sunglasses in the mini bar. The staff was really helpful and friendly. It was a great experience that I am looking forward to repeat.

Our stay at the Chelsea was excellent. We truly enjoyed the hotel's service, ambiance and decor. Daniel the Front Desk on duty was key in making our stay a pleasant one. We will be sure to return to the Chelsea the next time we are in South Beach.

Regards,

Alicia Winchery

To Whom it may concern:

I would like to make you aware of how accomodating and helpful Rebecca and John were during our stay. They made excellent recommendations for dining, night-life, transportation, etc. You are lucky to have such a wonderful team. They made our stay a wonderful experience.

Thank you Rebecca & John!!!

Julie

Janise,

It was a pleasure talking with you today. I can now see where your employees get their costumer values from. It flows from the top. I run a cigar business & model full time which leaves uis with a lot traveling albeit very extensively thorughout the US. Your hotel as I said is easily the best we have ever come across on any level. The attentiveness of your staff, cleanliness of your hotel, perfect location with easy access to everything in South Florida as well as the above the ""norm"" costumer service provided by you & your staff is superb. Pleas share this letter with your employee's, they are doing a great job. these days you only ever hear about the bad side of vacations and hotel stay horror stories. I always felt great customer service needs to be rewarded.

Thank you

Tracy and CArmela

Thank you Jeenisse:

You and your staff were wonderful. Monica the massage out on the front patio, Eyale at the bar, Rebecca and Daniel at the front desk.

Dinner reservations, comfortable room, spa treatment..and drinks at night. Fantastic. The only thing is that your hallways could be a little brighter. Outside of that all was very fun and relaxing.

We will be back in June.

Sincerely,

Mary and Roger

Chef Rodney was wonderful...! I loved his vegie pasta.

Jeenise, (sorry if i misspelled)

I just wanted to thank you and your staff for the wonderful weekend. I was there with my husband and daughter.

What a nice surprise to enjoy a fashion show and be given some great pasta!! Chef Rodney was excellent..I just wish I could hear what the ingredients were.

Fantastic weekend..!!

Thank you.

We will be back.

Monica Claus

I just want to thank everyone at the Chelsea for making my trip memorible. Alex and Yayo at the front desk a perfect 10.

I travel and stay at hotels around the world, normally I stay at the Loews but decided to stay at one of the smaller hotels this time. Even though rooms and bathrooms are small the way you have utilized your space is amazing. The beds are amazing!

Great job Chelsea!!

We will be back.

George and Michael

Jenice....

Thank you we all enjoyed your hotel mmensely. Your staff was friendly and always helpful. We especially than Daniel for his exceptiona care when recommending restaurants and clubs and his attention to detail such as calling ahead and getting us reservations. It was very impresive and made a good stay a great one!

Once again than you for the incredible service, and we look forward to return as soon as possible...

Natalie Cardoza Fagundes

Hotel Chelsea was a nice spot to stay in while I was in Miami last weekend. I really enjoyed my stay, however, the rooms are very small and the lighting is terrible in the rooms and hallways. I was terrified to walk alone after a night of partying. Also, I paid $200 a night and had to pay $2 for a bottle of water located in the refrigerator in my room and $1 for a pack of M&M's. You would have thought that this would be included.. But anyway, its a nice place to chill, but next time, I will stay at the Loews....

Jeenise,

Thank you. We had such a special weekend at your hotel. Thank you for helping Brian with the arrangements I walked into the room and started to cry.....it was beautiful. The candles, the rose petals, the champagne and chocolates...I was speechless. He has never done anything like that before. Even though your rooms are smaller than what i normally I am use too the decorated did a wonderful job. Very comfortable and sexy.

Your staff very friendly and helpful.

Again I just wanted to thank you for everything you did.

Sincerely,

Pamela Adams

Ms. Skjong: I just wanted to thank you and your staff for the hospital stay. My grandkids and I came to visit south beach even though your hallways are a little to dark for me, I love the decor of the hotel. I have seen these art deco hotels in their prime when they where new and to see the younger generation coming in and putting your new designs into an old building is very refreshing. Thank you very much for your kindness. Your staff was very attentive. Sincerely, Irene Carlsen and family

We had a delightful experience at your hotel. The staff was so pleasant and made us feel like welcomed guest's. The bar staff really paid attention to detail. True professionals at your hotel.

We will definitely be back.

Thanks,

Jen and Scott DeAngelo

Janise,

You guys are the best. I had a great time staying there again. Steven is so cute. Everyone was so nice.

I will be back soon.

Gloria Null