1253 Washington Ave, Miami Beach, FL 33139
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03/14/2012Provided by Citysearch -
I don't understand why these people are nasty! I love Crunch Gym. I do admit at times things can be a little messy, but what gym isn't? Ever since the new Personal Training Manager took over, Garrett, things have been looking brighter! There's some new trainers who are very informative and helpful. They are always friendly and welcoming.
02/19/2012Provided by Citysearch -
I have been a member for a few years now and have seen how this place have been going downwards.
Rude staff, unprofessional, front desk guys have an unfriendly attitude, the girls are cool though and greet you with a smile.
do not expect to get your membership tag checked right away when you arrive in the gym if the front desk guy is chatting with the guys sitting in the desks, they will need to finish their conversation before even make eye contact with you.
After not being greeting appropiately, you have to face the fact that the gym is dirty, filthy, the yoga room used to be clean, now is not, there is hair of all colors, dirt, dead insects, etc. on the floor, the mats are gross, dirty, smelly, filthy, a great source of bacteria you don't wat to get in contact with. The yoga classes are not what they used to be, apparently anybody is entitled to teach these days. there is only a couple of good teachers, Other than Victoria and Aileen, who are very well trained yoga teachers ,the rest just fitness intructors showing some postures and putting the students at risk of getting hurt, they have no idea what they are doing and just go through a script they repeat class after class after class. same postures, same sequence, same class every single week.
The costumer service at the Alton Road Location is even worse, it is the WORST costumer service ever. be ready to be ignored if you happen to arrive in the gym when the fron desk guy is in a conversation with one of the personal trainers, this happens to me every single time. The yoga room is even filthier than the one on Washington. A few weeks ago the Yoga teacher ask to have the room cleaned before starting the class as it was really dirty and smelly, of course it did not happen and the class had to go on in a dirty and smelly room.
I decided to cancel my membership this week and my only concern now is how much are they going to overcharge my card.
12/29/2011Provided by Citysearch -
I have been a member of Gold's gym, later Miami Beach Fitness, and now Crunch Fitness. I joined Gold's gym in 2001, and I had never had a problem. I had health issues this year in August, and I call Crunch in order to cancel my membership. Everything was OK, until I found out that they had not canceled my membership. Yesterday 12/28/2011 a very aggressive Crunch employee from the billing department called me, threatening that they were sending my account for collection, etc, etc, and they needed full payment until January 2012 if I wanted to avoid collection. There was not way of reasoning with this person, she was just aggressive and disrespectful. I paid $100.00 yesterday and they are going to charge my credit card another 98.00 on January 2nd. I had never had a problem with the former gym, Miami Beach Fitness, I canceled my husband's account on September 2010 and everything was OK, no documentation needed. If Crunch changed the rules of the game, they should had informed its members, I did not join Crunch, the former gym was bought by Crunch. But the interesting story with Crunch was that they upgraded my membership instead of canceling it. When I called to complaint that they upgraded my membership without my consent, they told me that I asked for it. I ask them to show me the paper that I signed in order to upgrade my membership, they told me that there is not paperwork or signature required in order to upgrade a membership. Funny, I have to show them a signed paper to cancel my membership, but they can just upgrade my membership and they don't need my signature or consent. Crunch should also be suit for price discrimination, there are members that can use all three gyms in South Beach and Sunny Isles without going thru an increase in their membership, if I wanted to use all three gyms my membership fee would go up. Other members only pay $800 for 18 months of membership with the right to use all three Crunch. I was paying $64.00 a month for one gym.
03/23/2007Provided by Citysearch -
My workouts have been severely impacted at Crunch in South Beach for several reasons. When Bally's bought this brand, they ran it into the ground and now it has been sold again. The South Beach Crunch is very cramped and long and narrow, making it awkward for actually working out. The equipment is mostly old compared to other clubs and you have to hike up the stairs to workout. Also, there is NO PARKING and if you do park, you get a ticket or worse. In the gym, group fitness classes are the main thing going on with cardio and weight equipment sub par at best. With better choices in town, the service here is really bad. No one can make decisions here so even a valid problem cannot be resolved without corporate approval. Overall, Crunch has seen better days.