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Phone: (305) 861-3634
Fax: (305) 867-4000
Fax: (305) 861-3634
Budget Car Rental
Budget Miami Beach Rent-A-Car
01/05/2010Provided by Citysearch -
I've never written a review of any business, but a truly rude customer service experience compelled me to write this. The short version is: Avoid this Budget branch. They don't deserve your business.
Here is the why: On the second day of my rental this past holiday season, I needed to change my reservation. To extend it for a day. Seemed like a simple problem: could we extend or not? We just had to call and find out.
Problem was, we couldn't get in touch with them. At all.
We tried calling the office but over and over again the phone would just would ring once, then redirect to Budget International Call Center. A cycle began: the reception desk there kept saying that I had to contact the Miami Beach Branch directly to change anything, and gave me the same number I was calling (told me to call when it's not busy). We tried nearly every hour on the hour all Saturday and Sunday. One ring, then the call center. After about seven times, we asked for an alternate number --- or to have them get in touch with the Miami Branch for us. They said they had ""NO WAY to get in touch with this branch besides that number."" They couldn't help all. We felt we had no choice but to return the car when we were contracted, even though it was hugely inconvenient.
When we returned our car I explained what happened and asked ""What should we have done? Why couldn't we get in touch?""
To my shock, the woman behind the counter cut me off abruptly and said that they were ""extremely busy"" and it was ""uncommon"" that they couldn't answer the phone. No apology. She didn't even ask what the problem was. Immediately treated me like I was an inconvenience. Just wanted me to pay and go. She had no interest in fixing anything. Just gave me a ""whatever"" attitude and asked to see the next customer.
Upset, I asked to speak with her manager --- who had been standing next to her two minutes previously and gone into the back room while this was going on. She rolled back her chair. Paused. Then told me he ""was out."" I couldn't believe it! He had been standing right there a second ago, and was definitely NOT out. I could hear him in the office. She was straight up lying.
I asked for his card, told her I'd be writing to BUDGET directly about this, and she dismissively gave it to me with an attitude of ""that-ain't-gonna-help-you"". Turns out the manager, Alex, is also OWNER of the branch. The guy who owned the place is the guy who walked out, tolerating the customer service I was getting. That's the kind of business this is. This thing starts at the top and goes on down.
I should have known there could have been trouble when the two people in front of me when I was picking up my car both had issues. One even walked out and said, ""This is the worst customer service I've ever seen. How do you run your business like this?""
I didn't heed the warning, but hopefully you will.
~a former Budget customer
I am writing this review to express my dissatisfaction and warn everyone, after renting a car on vacation in Florida the middle of February.
I rented a vehicle from Budget for the low daily rate and convenience of return at my final destination on Sunday, February 15th, 2009. The person serving me in Key West said that it would be about $70 per day (plus associated fee’s with the rental). I felt that was reasonable considering the drive.
After driving from Key West to South Beach and keeping the car over night, I returned the car at the time listed on the receipt and was shocked to hear the inflated price of my one day rental from the Budget Customer Service Agent.
I brought the car back on Monday, February 16th, 2009 at the time listed on the receipt and I was surprised because it was MUCH higher than the quoted price I had been told for a one day rental in Key West. When I asked Rosa to explain why it was different than the quoted price all she would state to me was, “You signed it sir. You signed it!” She was VERY aggressive and defensive. I repeated that all I wanted was an explanation for the increased price and Rosa said, “I don’t know. You signed the paper.” I assured her it would be paid, BUT I wanted to see the reason for the change in price. After receiving the receipt back, I realized what had happened. The Budget Customer Service Agent in Key West, from some reason, set my return time 2 hours later than the rental the day before, which added about $30 an hour to the final price. I felt this was VERY sneaky, considering he was aware I would be arriving in South Beach that same night with plenty of time to return the car prior to the end of a ONE day rental, let alone two hours after the time of the one day rental.
Above that, the Budget agent in Miami, was cantankerous and uncooperative when I asked her to explain the price of my rental. There were NO other customers to rush through and she was NOT busy with phone calls, but she was extremely unhelpful and above that, just plain rude.
The reply from Budget, after writing them this email, was essentially, "You signed it, you pay it".
I had plenty of options when renting my car in Key West, where I will be frequenting over the next few years, since buying a condo and I will never use Budget to rent another vehicle. The deception, ignorance and disgrace that I experienced with Budget is unacceptable and I felt the need to express my dissatisfaction to your company.