Never again will I use ups! I had a problem with a package mailed by this location! Of course owner tried to make it as if it was my fault! Totally their fault! Took an extra 2 days and someone waited at home all day for package for 2 days! Owner said he'd check into it and call me back! Never did! My husband went in and since owner was not there was told he could leave his number and he would return call! No return call again! Well lesson learned don't go to this store! I will be spreading the word! I've already stopped one person from going there and I will tell more! You asked me what my expectation was and as I told you I wanted a refund due to you losing my package not once but twice! Well now my expectation is to keep you from getting as many customers as possible.