EXTREMELY RUDE! I guess they profile their customers because I couldn't get service if I begged for it. When I asked for help I was met with a snarky comment and then ignored on purpose. I went to a shoe store right down the road on Severn and got the pair of shoes I had my eye on with impecable customized service. Shop around before you settle with this overpriced and unfriendly shoe store. I got the same pair I was looking at for $15 cheaper at the other store.