Sears Appliance Repair
4400 Veterans Memorial Blvd, Metairie, LA 70006
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Excellent Sears riding tractor lawnmower service and excellent service tech, Mr. Bill.
Purchased a Sears LT 2000 in 2012. When the original warranty expired, I purchased an extended warranty and have done so annually. The warranty offers a complimentary check up. I called in for the check up. The phone system took an average amount of wait time. All three departments that I needed to talk to, warranty sales, parts, and service, were easy to deal with and helped me with my needs. I received reminders the day before and day of the appointment. The service rep for riding mowers, in this incidence, Mr Bill, called ahead of time to give me an estimated arrival time. He arrived within the time frame. He did a great job of checking the tractor for problems, showing me what service might be needed in the future and how to check for that, and making sure any work that I did on the tractor was done correctly. He was courteous, knowledgeable, and pleasant. Ironically, this is the same service rep that came out two years ago in 2016 when I had a problem with my blades and deck that needed service. I received the same great treatment then as I did in June of 2018. Mr. Bill (don't know his last name) is a credit to Sears riding tractor lawnmower service. He sets the bar high for service and we are blessed that he got our service calls over the last few years. Thank you Sears riding tractor mower service and thank you Mr. Bill. Ken B.
First of all, I wanted to give ZERO stars! I cannot BELIEVE that Sears has enough Chutzpah to send a rating request to my email, When the REPAIR was never DONE!
After waiting a week, sweating like a dog in this New Orleans heat and humidity Sears called me and canceled my appointment because they said the serviceman was sick and they didn't have anyone else to send. They rescheduled my appointment for the following week. So finally, after two weeks of misery the newly hired serviceman, Keith, arrives, spends 45 minutes testing my HEATER and looking at the clogged condensate drain line. After assessing the outside unit he says that I have a Freon leak ( which was supposedly fixed in June, yes, this past June). Then he goes on to tell me that the very expensive MPA that I purchased doesn't cover my units. Keith decided to call his manager and LEAVE without performing any work on my AC because according to him, he had other jobs after mine and Sears only allows so much time at each job! I decided to call his supervisors and spent hours talking on the phone with Sylvia who managed to hook me up with another lady who sent me an email letter authorizing me to find a THIRD PARTY HVAC SPECIALIST to fix my AC. In addition, Sears would keep me scheduled for my October 23rd appointment just in case I'm unable to get a third party. THIS IS THE MOST RIDICULOUS AND TIME CONSUMING EXPERIENCE I HAVE EVER HAD! Why is Sears still selling Maintenance Protection Agreements when they don't have enough servicemen in the first place! According to Keith, they have only two servicemen working in New Orleans period! I have tried being patient with Sears but I've had enough! I'm very disappointed and am STILL WITHOUT AC! I purchased a portable AC unit from Home Depot AND the last two days we were blessed with a COOL FRONT, thank GOD! Otherwise, we'd be DEAD from the heat, waiting on Sears and their very bad business! I am sooooo DONE that you can stick me with a fork and turn me over!
We called for a repair of our Kenmore washer and it took a week for them to schedule a repairman. He was scheduled between 2 & 5pm but didn't show up till 7:45pm. He diagnosed the problem
and said he had to order parts and would get back to us the next day. Well after 4 weeks later with no word from him or their service desk in the Philippines, we had to close the service order and open a new one. Took 2 more weeks to get him out and 2 more to order parts and replace them and said it was fixed. 5 minutes after he left we put a load in just to just to see that it did not work. Tried to call him back with no response. Now we had to open a new service order and told it will take 2 weeks to get a 3rd service person out. IM DONE WITH SEARS
The Sears Technician was excellent. The disposal was the wrong size in HP which relates back to Solar your chosen contractor in this area. This issue has been going on over three weeks. Now Sears has to order the correct unit and another week will go buy before it is repaired. Sears needs to rethink the use of Solar who also requires a water and damage waiver sign in order to repair anything that involves water, ie. replacing
an ice tray in the refirigator REALLY .If you refuse to sign they will not do the repairs. Is this OK with Sears? Also why do I have to join YP to post this review!
I needed a repair on a Maytag washing machine. Three different days a repair was scheduled from 8-5. On the first visit, the problem was discovered, a part was ordered, and a second visit was scheduled. On that visit, the technician arrived at 4:47pm, worked a few minutes, and said he had to leave and scheduled a third visit. On the third visit, the tech said he could not make a repair and my payment would be refunded, less an $87 fee. I will never purchase another Sears product again.
We have a maintenance contract for our window air conditioning units, and they needed servicing. When speaking with the Sears representative to schedule the appointment, we were given misinformation regarding the terms of our contract and what was covered. He was told that because the units were small, we would have to bring them in for servicing or pay $98 for a home service call. We agreed to pay for the in-home service. The technician who arrived at our home was very professional. He called prior to his arrival to give a time when we might expect him to arrive. He repaired one air unit and informed us that the other was irreparable and needed to be replaced. He fully explained the problems with each air unit and detailed what we needed to do to replace it. In summary, the technician who serviced our air conditioners was great; however, the whole phone process with the service department was terrible. They don't know what they are doing.
Well I scheduled an appointment 2 weeks in advance. Received an e mail confirmation. On the day of I checked for my 2 hour window and was told that the service was completed. Apparently some "technician" filed an erroneous report. Hmm. Worst service ever? ABSOLUTELY.