4630 Veterans Memorial Blvd, Metairie, LA 70006
Price Range : Average
Parking: Lot, Private
Bike Parking: No
By Appointment Only: No
No coupons available
Terrible customer service! Got a call that my stuff was in... Drove all the way from Baton Rouge only to find that my dress and veil was in, but the topper wasn't in. Would have been nice to know this before I headed out there... The bridal attendant couldn't tell me when the topper would be in since the computer showed that it was in fact supposed to have been in with the dress and veil... Still waiting for the topper! The attendant was rude and very unprofessional!
Terrible customer service on my first visit. It took 45 minutes before anyone greeted us or asked if we needed help. We explained we had begun trying on dresses already, as no one had come to help us. We were told we are not allowed to do this. There were maybe 5 customers in the entire store for this instance. The second time I went back, I hadn't made an appointment. I knew what dress I wanted, I just needed to verify between two sizes before completing my order. The woman at the desk by the door was very rude. A consultant helped me into the dressing room and I was able to decide on the correct size to order. Tanya (I believe this was her name) was the only pleasant part of this experience. I purchased my bridesmaid dress this day with her. The expected due date was 12/26 back in store. It came in early on 11/18/16. I received a phone call that I had 1 week to pick it up, this was not told to me at time of purchase. I explained that I lived 1.5 hours away from the store, worked full time and would be out of town that weekend. I then ended up having to pay for shipping because I couldn't make it to the store before the week was over. Please note, this was also the week of Thanksgiving and Black Friday. If asked to walk in a wedding again, the first question I will ask is "Do I have to deal with David's Bridal in Metairie?" I refuse to ever to business here again. Terrible customer service!
This David's bridal in Metairie Louisiana gets no stars. I was told I didn't have an appointment so I had to wait 2 hours. When the consultant did come she told me to pick out what I liked and she would be back. They are absolutely no help . I was told if you don't see it in the store they don't have . To basically look around and find what I wanted and meet her at the register. The icing on the cake was when another customer was buying a dress and I said I like it .. my consulting told me well do you want to try it because it may look better on you because you are smaller than her. News flash lady ..that's the worst thing you could have said because even though I am smaller I have a weight issues. She then walked over to the lady and told her how nice the dress fit her. I was so angry because I knew what she had just told me about the lady and her dress. So I grabbed my lil purse and walked out. Lying to someone about the dress she is supposed to wear on the most important day of her life is horrible and I want ever step foot in David's bridal again. They need to clean house and get b workers that actually care about the customers and not just commission. The best part of my trip was eating at the restaurant dons across the street from davids. It made my trip much better
This store gets a solid zero stars. I made an appointment and arrived about 10 minutes early. Had to fill out paperwork that I already filled out when booking the appointment. Then was told to browse around until my appointment time. About 15 minutes after the appointment time the sales consultant came and asked me where the dresses that i liked were. I told her that I was told not to pick out anything until the consultant came she seemed shocked by this. The consultant Keri then told me to browse around and find dresses that I like then she walked away. When she came back I had asked about the dresses that were on sale since the biggest sale of the year was going on and she told me that there were no sale dresses in the store I then asked if she could explain the layout of the store since I was becoming very overwhelmed by everything and wanted a little direction and she said that everything is mixed in by size. I at this point was already getting frustrated and her attitude was not helping. After browsing the very few dresses that are in the store I selected two dresses and went to the fitting room. The fitting room is very small and the door opened facing a wall of mirrors which is awful because they put the dresses that you select on a hook outside the room and when dresses do not fit having to have help bring the dress into the room from the hook puts you in an awkward situation. (yes they have men that work at this store and yes men are in the store shopping and yes i did feel very uncomfortable every time the door was opened). After trying on the two dresses I told Keri I'm sorry for wasting her time because she did absolutely nothing to help me find the perfect wedding dress she did not offer to grab another size or style she just stood there talking to another employee. When leaving I spoke to the manager and she was also very rude and did not make the situation any better.
Overall if you are looking to have a wow moment and be in an atmosphere that is inviting and exciting look elsewhere. This store is awful and the employees are rude and make you feel like you are nothing but a giant waste of their time. Will never step foot in this store ever again. Honestly this store is like the fast food of wedding dresses and even if they were giving dresses away for free I still would not step foot here again.
I want to make sure everyone knows the following pertains to the David’s Bridal in Metairie, LA only.
I went online and scheduled an appointment to try on wedding dresses. I had printed out a copy of the ones I liked online. When my mom and I got there we told the receptionist we had an appointment and she had me fill out a form with my information on it (which I had already filled out to make the appointment) I gave her my print out of the dresses I liked. She suggested that I get a mermaid style dress because I it would hide my stomach from having kids. NEWS FLASH!!! I don’t have any kids. I may not be a stick figure model but I am by no means overweight and even if I was, why would any sales person tell you this?!!!
She then gave us a booklet of dresses and told us to go look. She didn’t bother telling us if someone would be there soon to help us or explain how the dresses were arranged. At this point I was very confused. What was the point of making an appointment if they don’t help you find dresses? After about 20 minutes of walking around trying to find stuff that I liked a salesperson came up to me and said she was the person assigned to my appointment. I told her what kind of dress I wanted (one with not a lot of frills) and she told me they don’t carry many like that. I gave her my list of dresses I liked anyway and she said she would pull a few for me. Well another 15 minutes goes by and she is nowhere to be found so my mom and I just started pulling dresses on our own.
The saleswoman reappeared finally and gave us a dressing room and said she would be back in a bit to help me try them on. Well as you can guess she didn’t show back up. My mom helped me try them on and go pick different ones. We also tried getting other sales people to help us and they basically ignored us.
We were finally so fed up that we decided to leave but needed to find our sales woman first because she had my papers with the dresses I liked with her. When we found her she tried to say that we were not her appointment and pawn us off on another sales woman. The new sales lady asked for the appointment sheet but it had suddenly disappeared. After talking with the manager we found out that the original sales woman lied. She was in charge of our appointment.
I think that anyone going to the Metairie David’s Bridal should be aware that the sales people are very sketchy, rude and not helpful at all. I had planned on buying my wedding dress from them, bridesmaid dresses, and flower-girl dresses but not anymore!
07/24/2009Provided by Citysearch -
I have been to the David's Bridal in Metairie many times. I even purchased my wedding dress there and had one of the most helpful asssociates. I have always had an excellent experience in the past. My opinion of this store has totally changed now.
I like to think that I am a reasonable person with reasonable customer service expectations so I don't believe I am over exaggerating the story and I am definitely not a princess. Well, here goes, I went into the store around 6 p.m. on Friday evening which is apparently a good time to go because there were very few customers. There were a few points in which I got some customer service, however, even that deteriorated quickly. For instance, I walked in and was immediately greeted by someone who inquired about the reason for my visit. She asked if it was for a wedding and I responded yes and provided the name of the Bride. Apparently she didn't find her name and didn't bother trying to figure it out, because she immediately told me to look around for the dresses (I had a list of 8 dresses that I had already found online to try on. I was very prepared for the visit and was going to purchase my dress that night, however things changed.). I looked around and found 5 of the 8 dresses. When I asked for assistance in locating the remainder of the three dresses, I was initially pointed to the back for assistance. I asked the same associate another question and she relented by finding me a dress that I had already located and placed in a dressing room (it was 4 sizes too big as well). Then I was told that two of the dresses weren?t available in the store despite the fact that online it indicated they were ONLY available at the store (I checked online when I returned home).
I then proceeded to try on dresses only to figure out that I got the wrong sizes (I would have figured this out earlier if someone was helping me!). When I was trying on the 5-6 dresses that I selected, there was not one person around the dressing rooms to assist me. No one asked me if I was okay or needed any type of assistance. It was appalling since they knew I was alone and there were 4 people working and chatting up at the front. Since I received absolutely no assistance, I wore the dresses that were a little small for me out to pick out larger sizes twice and not one person even looked at me or asked if I needed any help.
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Absolutely incompotent. They order me shoes that I was purchasing at the time instead of my dress. Needless to say, now I'm screwed. My sales rep, Sue, is a complusive liar and totally self involved and never offered an apology for her royal F up. I went to the Slidell store instead and had great service from a rep., Brandy, she was apologizing for what the Metairie store had done, a total doll. I will never shop at David's Bridal again though and never recommend them to anyone.
04/30/2009Provided by Citysearch -
I have never had such a HORRIBLE experince then with David's Bridal in Metairie. I went to purchase a bridesmaid dress 6 weeks ago and they told me I should receive it within 4 to 6 weeks. I decided to call to find out the status of my order since it has been a little over the ETA and the wedding is in 4 weeks. Come to find out the rep that helped me SUZANNE, was so self involved she order me shoes that I had already purchased instead of the dress. When I spoke with SUZANNE (witch) she didn't even offer up an apology. She wanted me to come back to Metairie so she could order my dress finally, like that witch is going to get anymore comission off of me. Then she preceeds to tell that she cannot give me an exact date of when the dress should arrive without placing the order first, BS, but when I called the Slidell store they had no problems giving me an exact date without first giving them my money. Needless to say, I have never been treated so poorly by such rude and incompotent people. If you have to go to the Metairie store at least do yourself a favor and make sure Suzanne isn't putting in your order because you'll end up with shoes instead of a dress.
My daughter recently chose her bridesmaids dresses, some accessories.The bridal consultant, Lorraine was quite accomodating to the bridal party. When my mother, the 86 year old grandmother of the bride chose her dress, Lorraine again was very patient and helpful in assisting her with dresses, colors, and accessories.
The bridesmaid dresses arrived before the due date, and each one was the size ordered with no problems.
Overall it was a very pleasant experience. The staff in general were pleasant, and the seamstress, Thomasie was eager to help the grandmother with alterations.
As MOB, we visited several bridal salons, and David's had a wide variety of color choices, and styles to choose.
This is the worst David's Bridal in Louisiana. I called to see if they had a certain shoe that I wanted to have for my wedding and they left me on hold for 30 min. and when they finally picked up the phone they asked me if I wanted to leave a message!! Idiots!!!