Both my daughter and I have gotten our shoes from them for years. I've have had great experiences every time. If you go at a busy time of year you will have to wait a few minutes but I have never had a long wait. Even at revue time it back to school time.
I went to buy a pair of pointe shoes for my daughter, after they were fitting my daughter shoes for more than an hour, they sold me the wrong size. My daughter and I do not have any experience with pointe shoes. I spent more than $130 in the shoes and everything needed for them. When my daughter went to her class the teacher told her that the shoes were too small. I called the store and the employee told me that they do not change the shoes because the ribbons were already sewn. I wasted my money, but I will never buy from them again. They are supposed to be the experts, but they do not know a thing. Also, they don't take responsibility for their mistakes. Be prepared to waste your money.