I was just run off the road by a Royal Towing truck. I was forced off the freeway and onto a side road with him. I was able to take several photos of the truck and driver. He simply put his hand out and flipped me off, adding insult to injury. Luckily, my two children are ok and we made it home safely.
Serving the Mesa Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
I called Nationwide roadside assistance at 4pm, was texted ETA of 5:14pm at 4:15pm and its currently 6:40pm and still I called Royal Towing, Nationwide and their Roadside Management company to place complaints and have to wait 30 more minutes. Extremely dissatisfied, absolutely no customer service skills.
They are a third party service for an AAA like provider. My car was scheduled to be picked up an hour after I called my provider, I received a message confirming Royal Towing was picking up my car right away, then 15 minutes later another message stating that my request for a tow was canceled. When I called Royal T. my car wasn't in their system, then they told my plan providers that their driver called me twice, the office called me once, and that they left 3 voicemails because they couldn't locate my vehicle or myself. I had no missed called, no new voicemails and my broken down vehicle was at a residential address where I also was. Sounds like an untrustworthy company to me, I wouldn't rely on them if I were stranded at my house and of course not on the side of a busy highway either.
I'll never recommend ROYAL TOWING to anyone!!!!!!! Horrible communication and lots of lies as to when they'll be there to help. They were dispatched to help me at 9:21pm. They said 50 min ETA. An hour later no one showed. I called their dispatch was told another 40 min as thief driver was 8 min away and in a accident. They said give them 30 more min as another driver would come. Have you this is 2 hours later. 11pm still waiting. Call their dispatch only to be told another 30 min. Waited till 11:40pm. Called my roadside service people. They called Royal Towing and was told 30 more min. Had to leave my car in the parking lot and pay for a Uber to get home!!!!! If they had negative stars I'd give them -5. Stay away from them if you really need assistance call a reliable company.
Horrible service. I told the driver several times how to find my location, giving very specific directions, and he still was unable to locate me without assistance. I had to physically find him and walk along side the truck to my disabled vehicle in the triple digit July heat. My car wasn't able to go into neutral, as the battery was dead. So, the driver decides to use a screw driver to tinker with the steering column. I asked him what he was doing, and he ignored me. I asked again and he said he was trying to get the vehicle into neutral. Then, he crawled under the car and attempted similar work with the screw driver. I immediately stopped the driver and told him if he cannot get the vehicle onto the tow truck, then to leave. He started to argue with me, so I told him again to pack up and leave. I can think of no reason for him to perform this shoddy practice. If, however, there is wisdom in his screw-driver strategy, the driver should've had the professionalism and courtesy to explain his intentions and rationale to me before performing the so-called "work." Plus, he should of obtained my permission and he did not. I'm glad I stopped him before he did any damage to my car.This is one of the worst customer service experiences I've had. I highly recommend not using this company. You are much better off with AAA, or another like approved provider.
I DONT recommend ROYAL TOWING to anyone! The driver took a hour and a half to assist me in 118 degree temperature. When Alan the tow driver finally showed up to tow my car to a repair shop, he was unprofessional and was in a hurry to deliver my car and his tow cracked my bumper and also unbuckled it and now the manager Karlo in Mesa location is refusing to take responsibility for the damages and now I'm driving my new car still waiting for my insurance to take action against ROYAL TOWING! Please go elsewhere they are shady people and don't care how they handle you vihicle.
I pray that you never need to use this company. They said they would be here in 35mins. After 1hr I call and they tell me the driver is in traffic and it will be another hour. After 45mins I call and they say he is still 45mins away. They lie and dont give a damn when they get to you. There are so many other tow companies that provide way better customer service.
It was 110 outside and they were always about 10-15 minutes out, so I waited. About 2 hours later, after many calls, they showed up. Driver was good..I just wish they could be more accurate (honest) with their estimates. At one point, they say they went to the wrong place but I have to admit, that's hard to believe since I was right next to a freeway onramp
My car was towed to this company per dps i had gotten stranded on the side of the road and they towed it next day went in to try to get my vehicle back the guy in the Front named matt fucking dick went into my vehicle to look for the registration he came back and told me i couldn't get it because my name wasn't on the registration which is understandable but my name is on the title he sworn up and down my title wasn't in the car he lied because the lady after hours found it i got there before 5 took so long that he kicked us out at 5 i was so pissed he was very rude and nasty I've heard im not the only one who has complained about Matt! He's been reported but no actions are never taken this man really makes the company look bad he can't keep getting away with this stuff he needs to be fired i want to thank devon the after 5pm lady so much for making it possible to get my truck back matt did all he could for me not to make it happen once again ive heard he does this all the time i will be reporting this company to the bbb
Strategic towing towwed my car by mistake and wanted me to come and pick it up. They said they could not deliver it to me til the next day. Don't tow someone's car who wasn't at fault and do nothing courteous to help them.