Juan was very knowledgeable, friendly and helpful. He went out of his way to help me over the phone. When that didn’t work, he and his crew came to our location and fixed what turned out to be a simple problem without gouging the pocketbook. He could easily have sold me a brand new part instead of fixing the existing part (which took only five minutes). A very ethical and professional service. If you are looking for a trustworthy repair service, 4 Points RV Service is worth the call.
The WiFi is bad—really bad. It is down multiple times a day--almost every day. When contacting the office--letting them know about the unacceptable internet interruptions was told --"yeah...well I don't know what you want me to do about it." THAT’S A DIRECT QUOTE. We opted to upgrade for the faster/better WiFi--but the delivery system IN THE PARK is so bad--we STILL had really bad internet connections. I guess they feel that they don't have to update/repair their internal internet connections because they don't charge for it AND they still get to advertise that it's free. Very disappointing—Mesa is a technologically advanced city. Also—city statutes do not allow propane delivery to your unit—only to a free standing tank—so you have to drive your rig out-of park to get propane for it--unless you are comfortable connecting or disconnecting your rig to or from an independent propane tank every time you want to take a road trip. Kind of defeats the “hit the road when I feel like it” perks of owning an rv or motor home. It is a nice park other than the above mentioned negative issues—it’s clean, safe, and a well maintained park with lots of activities and clubs and the neighbors are all very friendly and helpful.
Do not buy from this dealer. They use bate and switch ads on Craigslist. They have listed the same trailer on there for the last two months. When you go to see it they say it's sold and try to sell you something else. scam.
I have had Juan make several repairs/modifications to my Destination Lodge, and everything he has done has been excellent. His prices are very reasonable, and he is usually very quick to respond. He is the ONLY person I will call if I have an issue.
Very nice park, lots of nice amenities. Security a big problem, with loads of recent break ins due to lack of security. Keep things locked up and be careful from 12 midnite to 6 am.
I had an electrical issue. I called another "5 star" shop and had to leave a message, they never called back. I called 4 Points and talked to Juan. I was expecting to hear him tell me he has to look at it. Instead he listened to me explain the problem and started explaining possible solutions. I wasn't in my RV so he said to just call him back. When I got to my RV about 45 minutes later I called he answered. Juan had me take the panel off my generator and in 5 seconds my issue was fixed. Not many technicians would be willing to do what he did, having said that he went above and beyond. In doing so he gained a customer.
Juan has been servicing our '98 Newmar motorhome for over 3 years. He helps us keep it tiptop condition for more time on the road. He stands behind his work as we had a roof leak and it leaked again after a few months and he took it to someone to help him find the leak. After a very rainy winter it has held. He is on time and so pleasant to work with and very reasonably priced.
When it comes to technical knowledge, customer service, effective communication, and professional ethics, Four Points RV sets the standard for the RV service industry.Juan, the owner, and Adrian, his technician, were great to work with. When one of our roof a/c units failed with a record-setting heat wave coming, Juan stretched his schedule to diagnose the problem. As promised, Adrian arrived on-time the next day with the replacement part. Unfortunately, the part did not correct the problem. Later that day, Juan arrived with an estimate for replacing the air conditioner. When I said that we had an extended warranty, Juan said that he would contact the warranty company for their approval. Juan called me after the approval, and said he had ordered the new unit. Installation was scheduled for three days out. On day two, Juan called and asked if he and Adrian could install it later that afternoon. The installation was completed that day - ahead of the promised date. Regarding his labor charge, it must have been reasonable because my only cost was the warranty deductible.I enthusiastically recommend Four Points for your RV service needs. I only wish Juan and Adrian could be cloned!
Juan and Adrian installed a stacked washer/dryer in our RV. Their work was professional in every respect. They were careful to protect our rig, cleaned up any debris/dust, and answered all questions as they worked. Price was reasonable. Recommended.
Selection of RV's is good and sales associates are helpful. The service department was spot on with diagnosing my RV and had it repaired promptly and in good order. Thank you!!