Quality Bumper

On July 13th, I took my 2016 Toyota Camry SE to Quality Bumper in Mesa, AZ for window tint. I had an appointment at 11 am and I paid $284 for the Carbon XP film. It took them 3.5 hours to do the job and when I arrived home my husband looked at it and saw a weatherstrip on the rear quarter window was pushed down or missing and did not look right. This car was a previous lease from Utah and it had zero tint and was in pristine condition.

He immediately took my car back to the shop and asked about this issue and the bubbles he saw in the tint. They said the bubbles would come out by themselves when they cured and the guy who did the tint said he didn't see anything there. He was kind of shady-like and barely got close enough to see what my husband was showing him. In any case, there was nothing we could do about the pushed down weatherstrip until after the tint cured all the way.

After the tint cured and we rolled the window down and up it was easy to see that the weatherstrip had been sliced. My husband took my car back to the shop today and showed them how the weatherstrip had been sliced and asked them to please replace what they had damaged. The manager said they did not damage it, they did not do work like that, and he would not replace the $20 weatherstrip.

The weatherstrip was fine on my mint condition, two-year-old car when it arrived at Quality Bumper and it was damaged by someone slicing it after I picked it up and they claim they did not do it? Who else would have sliced it? Me? YES, they most certainly did slice my weatherstrip and they refused to take ownership of their screw up.

I would never recommend Quality Bumper to anyone. But if you do choose to take your car there to be tinted, make sure you take "before" photos of everything first.