A.J. Mckay's Auto Repairs
3130 E Main St. #1, Mesa, AZ 85213
|Mon - Fri:|
|Sat - Sun||Closed|
I can't say enough about AJ and the crew over there. This is a man of honesty and integrity who truly cares about his customers and their vehicles and will do whatever he can to make it right while trying to watch your wallet for you in the process. I was in a bad situation, wiring harness shorted out and I could have lost the car. Luckily I didn't, took it to AJ and we looked at it and the options we had and discovered it was a little worse then first thought. I had to order a harness for it from GM in Detroit. AJ was concerned about the vehicle being moved and said just leave it with me I'll store it inside for you until the harness arrives. It took nearly 2 weeks to get here. He stored the car for me and didn't charge me a dime for it. I gave them the harness when it arrived and they had my car repaired in a VERY timely manner and at a VERY reasonable price. I'll be taking all my vehicles to him in the future and referring everyone I know to him. Kudos to AJ and the crew.
Could use better communication. Some people put there trust in the repair shop cause there are people who need there cars to get to and from work. If you cant work on the car for a few days or more let your customer know. Don't just leave them hanging not knowing whats going on. Believe it or not there are understanding people. Like us we wouldnt have gotten mad. We have had our car at the shop for 5 days and never heard one word from the shop. The few times we did call we got attitude. We understand you get busy but it isnt fair to the customer if you dont give them any kind of a heads up. We were referred to them by someone whos been going to them for years. At least a good 15 years. And i know for a fact that there a good repair shop which is why im so surprised at the treatment i was receiving. So disappointing. Probably wont come back.
Ive been there twice with my car and they've always done exceptional work. They never made me feel pressured to do extra work that wasn't necessary and have always made polite suggestions on work that should be done. I have dropped the car off in the morning and have had it back the same day or the next day. They do exceptional work and the customer care is great.