I had a stroke in nov and same symptoms and sittng in er. Facial xroop arm numbness and just waiting.
I ended up in Banner Heart ICU last week after surgery for a blood clot from a routine angiogram. I was given NO discharge orders from my surgeon, NO information on the side effects from the pain meds he prescribed, and no wound care instructions. I even had to ask for my surgeon's name and phone number for follow up! The nurse seemed so anxious to get me out there that she didn't even want me to eat breakfast. Being diabetic, this was just preposterous. As a result, I ended up in the ER 2 days later with an obstructed colon which was one of the worst experiences of my life. For a heart hospital I was abhorred by the quality of healthcare I received. Everything regarding my circumstances could have been prevented and as a result I am paying the price...do not recommend
This is the worst facility in terms of courtesy and effective performance of their job duties. Billing is horrendous and will bill the patient directly just to get the patient to do the dept's job for them and do all the phone and leg work to correct billing that wasn't done correctly in the first place. You call up there and they lie to you, you ask for a supervsr, and they try to lie again and put one of their buddies on the phone....I am calling my attorney in the morning...maybe they will listen to her...
My actual visit for my sons broken wrist was fine. What happened next was so unprofessional. There was some miscommunication regarding my sons medical records. So I made many phone calls trying to figure it out. Well a woman told me ( I think her name was CASSIE) THAT MY CALLS REGUARDING MY SON "WHERE WASTING THEIR TIME" I just feel her superior should know that an unhappy, impatient, rude staff member is what the parents are dealing with. The one star is for Taylor, patient and polite. Taylor how do you work with that B*$$&#?
Got mixed feelings about this...the staff at the center was great! The facilities were very nice, clean and seemed well organized. Doctor was great. Respitory therapist was great as well. However, the business aspect was something else. I think they were too lazy to re-verify my insurance in February as I had asked. Atleast then I would have been prepared for the $1800 bill instead fo the suprise I got in the mail.
NO STARS!!!!My wife was just taken by ambulance to this place , we are new to Mesa and arizona so we just went to closest place. She was suffering horrible stomache pains traveling all the way around her mid section. i have been here with our dog getting updates via texts from her. She is in the hall with 9 people ahead of her after being there 2 hours!. the firemen and other first responders were AWESOME !!!!!!!!! Wish I could say something good about this place but I can't/ We are used to getting great treatment at YALE NEW HAVEN HOSPITAL in Connecticut. Guess ya don't get that kind of med help here rethinking our move for sure. Doctors here in general seem to SUCK! Says I had to give it some kind of star rating
I took my child there because he was breathing funny and it was a little scary, it was a terrible experience. The receptionist was rude and condescending and I got charged a ton for a shot that ended up not working. Even though I had insurance (Blue Cross Blue Shield) there were multiple issues with coverage, after the fact they claimed I wasn't covered and they told me they contacted my insurance company, but when I contacted BBS of Arizona they claimed they were never contacted. Of course they didn't tell me when I was there, I may have coverage issues, instead they tried to hit me up with a bill before I even left and I wondered why. Needless to say after a week of my child still being sick and his issues getting much worse I took him to PCH (Phoenix Childrens Hospital) and it was a much better experience after they monitored him for a night and gave him real attention. I am still scared now thanks to Cardons to take my children to the ER or even an urgent care, for fear I may have a similar experience. What an awful place. I wish I could rate it no stars, they seemed more interested in getting their money then treating my child or the health of my child. Defeats the whole purpose and I feel sorry for people who don't want to do line itemizations and fight for a 15 minute visit that did nothing. They are most likely paying 1000s to these crooks. PCH (Phoenix Childrens Mesa ER) had no issues with my insruance and were in fact (going over line itemizations because I am now good at it) cheaper over all and even if they were more expensive or I had insurance issues, my child still got better care and that's a job well done.
I was seen in late March/early April for a regular sleep study and an MSLT test. If memory serves, the sleep study was March 31st and the MSLT test was April 1st. Leading up to my actual appointment, I had been seen for a consult and had several phone calls and emails with employees of the Sleep Center. Each time I verified the appointment, I also verified that the cost to me would only be a $40 copay per test. I was also told that one of the medications I was on could interfere with the results of the MSLT test and that it was advised that I stop taking that medication for two weeks leading up to the MSLT test. I spoke to my doctor about this, and she said not to stop taking my medication. I informed two or three people at the Sleep Center of this. Had I known that I would be writing an email like this one, I would have written down their names. I was told that "they" may or may not decide to actually do the MSLT test. "They" decided to run it. "They" also decided that a urinalysis was necessary to determine what medications I was taking, even though I had not only given that information in the paperwork, but I had brought my medication with me. The following evening, I had an appointment to review the results of my sleep study and the MSLT test with a woman who introduced herself to me only as "Maria." She made me wait twenty minutes after my appointment time, but even then she hadn't bothered to look at my results yet. We looked at them together, but none of them made sense. For my sleep study, I woke up 134 times in 10 hours, and yet they said I had over 90% sleep efficiency. Do me a favor and think about that for just a minute. Exactly how efficient do you think your sleep is when you wake up every five minutes on average? They also said that I move my legs quite a bit while I sleep, but neither remedy nor reason was offered at all. It was simply an observation, like, "Hey, you're short." Maria said that the results of the MSLT test were inconclusive because of the medication I was taking. Why even bother with it if you know going in that the results are going to be meaningless? I was diagnosed with idiopathic hypersomnia, which sounds like a real thing, but all it means is that they don't have any idea why I'm tired all the time. But wait, there's more! Remember when I told you that each time I talked to someone about my appointment at the Sleep Center on the phone, I confirmed that all I would be responsible for was a $40 copay for each test? I began to receive bills in the mail in late April for the amount of $848.61, which was the portion I was responsible for after what my insurance covered, WHICH I HAD SPECIFICALLY ASKED ABOUT PRIOR TO MAKING AN APPOINTMENT AND WAS TOLD ONLY $40 PER TEST. I also received a bill from Lab Corp for $69.21 for the urinalysis that didn't actually need to be ran. I was unprepared to pay this much money, because from what I'd been told, I had only budgeted $120 for the two tests and the initial consultation. All told, my experience with Valley Sleep Center has cost me over $1,000 and a day's vacation from work, plus a great deal of stress. I sent a detailed account of my experience to Lauri, the company president, who refused to refund me the difference between what I paid and what I was told I would have to pay. I filed a complaint with the BBB, and I will tell anyone who will listen to stay away from this business.
I am so happy that we chose to change dr's and go to Phoenix Children's GI. The dr's are very caring and knowledgable in this area. I am very impressed with the hospital and specialty clinic.